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Message: <blockquote data-quote="DreadPirateMurphy" data-source="post: 1630417" data-attributes="member: 20715">I never said ignorant staff was acceptable.  Anybody who sells anything should know enough about their merchandise to answer questions and help make selections.Actually, no, it doesn't.  Capitalism works because markets naturally trend toward matchups of available goods to what people are willing to pay for those goods.  Anything will sell if people perceive value worth the money they pay.  Nobody thought Swatches were cheap or high quality...they sold because they had a cache developed through intense marketing and a popular sense of style.There is nothing wrong with your not valuing the other things an FLGS offers, but understand that other people do.Again, I never excused poor service.  As for it not being your problem...well, it keeps you from comfortably browsing products in a convenient location.  That sounds like a problem to me.  Your criticism is too harsh.  I also do not like shrinkwrap, but I understand why they do it.  I see it as an unfortunate commentary on the thoughtlessness of people, not a personal affront.The American consumer is, in many cases, an undereducated, self-centered jerk.  Contrary to popular belief, the customer is not always right, nor was that phrase ever intended to be taken literally.  You have a right to take your business elsewhere if you don't like the offering.  You have a right to express your opinion about why you don't like the offering.  You should also make an effort to see that there are reasons for why the offering is the way it is, and not be so dismissive of the owners of the business.It is partially the fault of the customer base that they discourage browsing and charge higher prices.  As for whether or not they go under, if they can attract enough paying customers (whether that includes you personally or not), then they will succeed.  If they can't, then that may be because of bad decisions they have made.  Businesses go out of business for many reasons, though...bad business climate, lawsuits, illness or death of the sole proprieter, fires, etc.  It is not as simple and clearcut as you would have it.It is more expensive than you think, but I understand the technology is getting cheaper.  Game Parlor in Chantilly, VA, does do that.Volume does not necessarily equal profits.  If you cut your margin to attract more business by too much, you can end up with lower profits than before.In any event, it sounds to me like the thing you dislike the most is the fact that the staff are ignorant, they treat you like a criminal instead of a customer, and they provide poor service.  Bad staff is a serious problem, and I would agree with your criticism (I'm giving you the benefit of the doubt and assuming you don't fall into the undereducated, self-centered jerk category).  If the service was friendly and excellent, but the prices were the same, would you shop there?</blockquote>

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