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WotC and brick and mortar retail stores - Greg Leeds weighs in
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<blockquote data-quote="JohnSnow" data-source="post: 5131593" data-attributes="member: 32164"><p>Where I live, there's 3 gaming stores of note within a half-hour drive that have been around for decades. Two blocks from one of them is another upstart. There's also plenty of bookstores and comic shops that ALSO sell D&D stuff.</p><p></p><p>Two of the old gaming shops get my business. Why? They're clean, well-lit, and staffed by nice, hygienic people with good customer service skills. The third...is not. The sad thing is that everyone (including the other two shop owners) knows it.</p><p></p><p>When it comes to D&D Encounters, the two "good" shops have "opted out" because it's on Wednesdays - their traditional night for boardgame play or <em>Warhammer Fantasy Battle.</em> This makes me tempted to give the other place a try just to get my playing fix (I'm usually the DM for my group), but I've had enough of he and his staff's surly attitude to never want to set foot in there again. And the sad part is he's probably one of the people who bitches and moans that 4e is a failure, because nobody's buying stuff at his store. And that's because (duh!) the guy's a dick. How? He's a typical old-school elitist gamer - the kind of person who drives people to bail on D&D rather than deal with the people who play it. They're hosting an Encounters game there (probably to boost flagging business), but that store has screwed the pooch so badly on customer service over the years, they'd probably be better off closing.</p><p></p><p>Down the street from him is a little startup place that operates as an internet cafe, but also hosts D&D (and other) games (and sells the products too), and is, by all accounts, a pretty friendly place. They're hosting D&D Encounters as well, but they're not starting until April.</p><p></p><p>By contrast, about an hour from where I live, there's a Barnes & Noble that is participating in D&D Encounters. It's clean, well-lit, and had a game start up on St. Patrick's Day. It's employees have also clearly bathed, not just this century, but this year!</p><p></p><p>And the FLGS's wonder why they're losing this war...</p></blockquote><p></p>
[QUOTE="JohnSnow, post: 5131593, member: 32164"] Where I live, there's 3 gaming stores of note within a half-hour drive that have been around for decades. Two blocks from one of them is another upstart. There's also plenty of bookstores and comic shops that ALSO sell D&D stuff. Two of the old gaming shops get my business. Why? They're clean, well-lit, and staffed by nice, hygienic people with good customer service skills. The third...is not. The sad thing is that everyone (including the other two shop owners) knows it. When it comes to D&D Encounters, the two "good" shops have "opted out" because it's on Wednesdays - their traditional night for boardgame play or [i]Warhammer Fantasy Battle.[/i] This makes me tempted to give the other place a try just to get my playing fix (I'm usually the DM for my group), but I've had enough of he and his staff's surly attitude to never want to set foot in there again. And the sad part is he's probably one of the people who bitches and moans that 4e is a failure, because nobody's buying stuff at his store. And that's because (duh!) the guy's a dick. How? He's a typical old-school elitist gamer - the kind of person who drives people to bail on D&D rather than deal with the people who play it. They're hosting an Encounters game there (probably to boost flagging business), but that store has screwed the pooch so badly on customer service over the years, they'd probably be better off closing. Down the street from him is a little startup place that operates as an internet cafe, but also hosts D&D (and other) games (and sells the products too), and is, by all accounts, a pretty friendly place. They're hosting D&D Encounters as well, but they're not starting until April. By contrast, about an hour from where I live, there's a Barnes & Noble that is participating in D&D Encounters. It's clean, well-lit, and had a game start up on St. Patrick's Day. It's employees have also clearly bathed, not just this century, but this year! And the FLGS's wonder why they're losing this war... [/QUOTE]
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