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WoTC Customer Service - now I'm ticked
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<blockquote data-quote="Abraxas" data-source="post: 5386091" data-attributes="member: 1266"><p>I posted this on the WoTC boards but someone here might have had the same problem and be able to clue me in.</p><p></p><p>I just received a notice that my DDI auto renew failed.</p><p></p><p>I went to the WoTC web site, specifically the Customer Service page, and tried to select any of the tabs on the page (Email Us, Live Help, or My Stuff) and my browser locks in to a right now redirect loop that goes no where. This starts to annoy me. I think, hmmm, perhaps the page doesn't like Firefox, so I try IE and Chrome - same thing happens - annoyance is growing.</p><p></p><p>I went to my account to check my billing info. My payment information is correct but my billing address has been changed to the letter "a" and when I try to edit it I get an error message that says they are sorry but they cannot perform the selected action. This increases my annoyance further.</p><p></p><p>I then check to possibly manually renew and see that the price for an annual subscription is ~$71, my auto renewed price was ~$60.00</p><p></p><p>Did the price go up or do I now have to pay a higher price because it didn't auto renew? That ticks me off.</p><p></p><p>Has anyone else had this problem?</p><p>Does anyone have the email address for WoTC customer service?</p><p></p><p>Coupled with other things happening right now this might be the straw that breaks the camel's back on me being a DDI subscriber.</p></blockquote><p></p>
[QUOTE="Abraxas, post: 5386091, member: 1266"] I posted this on the WoTC boards but someone here might have had the same problem and be able to clue me in. I just received a notice that my DDI auto renew failed. I went to the WoTC web site, specifically the Customer Service page, and tried to select any of the tabs on the page (Email Us, Live Help, or My Stuff) and my browser locks in to a right now redirect loop that goes no where. This starts to annoy me. I think, hmmm, perhaps the page doesn't like Firefox, so I try IE and Chrome - same thing happens - annoyance is growing. I went to my account to check my billing info. My payment information is correct but my billing address has been changed to the letter "a" and when I try to edit it I get an error message that says they are sorry but they cannot perform the selected action. This increases my annoyance further. I then check to possibly manually renew and see that the price for an annual subscription is ~$71, my auto renewed price was ~$60.00 Did the price go up or do I now have to pay a higher price because it didn't auto renew? That ticks me off. Has anyone else had this problem? Does anyone have the email address for WoTC customer service? Coupled with other things happening right now this might be the straw that breaks the camel's back on me being a DDI subscriber. [/QUOTE]
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WoTC Customer Service - now I'm ticked
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