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Message: <blockquote data-quote="Gloomshroud" data-source="post: 5292429" data-attributes="member: 92835">[MENTION=51942]eamon[/MENTION]: Thank you for your support! Yet another new perspective! You were able to explain with more eloquence the very substance of my thoughts at the time in a way that I could not because I was so frustrated. I think it is necessary, sometimes, in life to "rattle the cage" a bit to get the desired results. However, in this case, I think the quote below sums it up quite nicely.I feel that customers have rights, and I feel that we, as customers, should constantly press for better service. However, I have learned via this thread and my communications with WotC, that companies ALSO have rights. They have shown that they respect MY wishes, so I will also respect THEIRS. While they are a corporate entity and I am just lil 'ol me, but it's STILL made up of people. As with ANY person, throwing a fit is NOT the way to get results. Now, had I approached it more professionally, I think more people may have been sympathetic towards me. This was not the case, however. But, at the end of the day, WotC came through. They addressed my issue to an extent that I am totally satisfied with. And I like the suggestion on adapating existent real-world images.</blockquote>