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Message: <blockquote data-quote="13garth13" data-source="post: 4433971" data-attributes="member: 16979">So glad to be of service....I find playing with synonyms most helpful when all that's really being bandied about (apparently) is semantics <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f609.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=";)" title="Wink    ;)"  data-smilie="2"data-shortname=";)" /> <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f609.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=";)" title="Wink    ;)"  data-smilie="2"data-shortname=";)" />Ah, but that would be because it's completely irrelevant....if id software says feature X will be present in their latest game, but it takes until 6 months later for a patch to show up that finally introduces it, are they not still foolish/negligent/doing a disservice to their fans/whatever you want to call it?  Should they not still be taken to task for boldly stating that a feature would be present and then failing to deliver it in a timely (i.e. when they said it would be ready) fashion?In addition, it's irrelevant because only a certain subsection of complaints on the previous thread (and my memory may be going here) seemed to be specifically about the DDI....there seemed to be several other issues in regards to broken commitments and partial deliveries of "promised" features.Perhaps I should go and re-read it....Further, if you state boldly and in as many outlets possible (including your own packaging) that feature X WILL BE AVAILABLE upon launch and it is not....well then perhaps you either should have not made such a grandiose statement in the first place, or you should have made a retraction AS SOON as you knew that there wasn't a snowflakes chance in Gehenna that it would be available in the fashion that you promised.I'm sorry, but that's good customer relations, and while some may think that it's better to say something that you can't possibly back up rather than say nothing at all (and I disagree to a certain degree) I think you should also put out fires before they arise, and that included being OPEN with your customers.And again, those changes should be announced....that's not hopeless idealism, that's good customer relations.  If you say that Dungeon and Dragon will be fully downloadable as complete issues and they're not (only the most recent ones are) and you say on the back of some of your latter 3.5 hardcovers (e.g. Elder Evils) that material for conversion will be available online (many, many, many months ago) and it's STILL not up, that indicates either incompetence or a failure to realize the magnitude of what you have promised (which is still incompetence of a sort).Good gracious, I wasn't aware that I was advocating smacking them on the nose with a rolled up newspaper or shoving their nose in their leavings.....<img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f61b.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":p" title="Stick out tongue    :p"  data-smilie="7"data-shortname=":p" />Look, all sarcasm aside, you either believe that a customer of a business has a right and a privelege to hold a company/business to task for making claims that it has not delivered on or you don't.I think that that might be where the disconnect lies....I see the right to complain to a company/about a company's practices on fora and other media outlets as integral part of the system.   If a company doesn't deliver on something (or doesn't seem to be doing it in a timely fashion), then absolutely YES, they deserve to be held accountable, publically for things that they publically commited to.You seem to think that it's just people being WOTC haters (and don't get me wrong, there may be some part of that in all this....heck there's probably no MAY about it) but there is a middle ground between shameless backing of a corporation no matter what they do/don't do and the shameless tearing down of said company.Holding someone/something accountable is not a bad thing (unless of course your idea of doing so is public flogging <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f609.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=";)" title="Wink    ;)"  data-smilie="2"data-shortname=";)" /> ).Oh, and for the record, I certainly wouldn't classify it as lying.....letting your mouth write cheques that your tuchis can't cash isn't the same as maliciously misleading someone with deliberate, malign intent.  It might be foolish or very poor business sense, but it's not lying.Cheers,ColinP.S.  What are the odds that six months from now, all aspects of the DDI will be fully operational?   And even if it is (because, as I said, all the Digital Tools stuff is only part of what was commited to, and frankly I don't even care about it.....I'm more concerned about the principle of the thing), what are the odds that they have all the back issues of Dragon/Dungeon  from earlier this year compiled as they said they would, and what are the odds that the supplemental material for Exemplars of Evil, etc. is up?</blockquote>

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