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<blockquote data-quote="SavageRobby" data-source="post: 4434392" data-attributes="member: 51573">You know, I wish I had customers as lenient as some folks here purport to be. If I told them I was planning on delivering finished code/functionality on a certain date (&lt;- notice, didn't use the word &quot;promise&quot;), and then I failed to do so, I wouldn't get paid, plain and simple. It'd be great to have customers where I could just say, &quot;Oops. Well, I was going to tell you that it was going to be late, but I was so busy working on it I just plumb plain forgot! And you know what - its still not done. Sorry about that.&quot;In the public world of business, customer perception is fact. If a company states something is going to be available in a certain time frame, it'd best be - or they best have damn good reasons for it not to be, and message that out well ahead of time. Otherwise it does nothing but create bad PR. Sure, some folks won't care (or have such slavish devotion to the company in question they'll defend even the most egregious blunders), but anyone that makes an explicit decision (or decisions) based on the expectations the company set by public statements, will likely be pissed, and rightfully so.Much like managing scope in a software environment, managing expectations in a sales environment is important. Wizards sucks at it.</blockquote>

[QUOTE="SavageRobby, post: 4434392, member: 51573"] You know, I wish I had customers as lenient as some folks here purport to be. If I told them I was planning on delivering finished code/functionality on a certain date (<- notice, didn't use the word "promise"), and then I failed to do so, I wouldn't get paid, plain and simple. It'd be great to have customers where I could just say, "Oops. Well, I was going to tell you that it was going to be late, but I was so busy working on it I just plumb plain forgot! And you know what - its still not done. Sorry about that." In the public world of business, customer perception is fact. If a company states something is going to be available in a certain time frame, it'd best be - or they best have [b]damn[/b] good reasons for it not to be, and message that out well ahead of time. Otherwise it does nothing but create bad PR. Sure, some folks won't care (or have such slavish devotion to the company in question they'll defend even the most egregious blunders), but [b]anyone that makes an explicit decision (or decisions) based on the expectations the company set by public statements, will likely be pissed, and rightfully so.[/b] Much like managing scope in a software environment, managing expectations in a sales environment is important. Wizards sucks at it. [/QUOTE]

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