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Message: <blockquote data-quote="Kralin Thornberry" data-source="post: 5263292" data-attributes="member: 20640">I have too.  Didn't do me any good.  All that customer service could tell me is that they can't transfer me to the technical assistance division, that I did have an active subscription, and that they would call me back.  After I hung up, I realized they didn't take my number.I called the 800 number, and they gave me a Renton, WA number, which took me to the EXACT SAME prompt menu.Let's just say I'm more than frustrated.  Why does it say DDI technical assistance and billing on the menu if it's only billing that they can do?BTW, the "email us" and "live help" both go to a redirect loop.And I couldn't login into the forums either.</blockquote>