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Message: <blockquote data-quote="DethStryke" data-source="post: 3387581" data-attributes="member: 1309">They rely heavily on Macros for the intro, initial "how can I help you?" questions and good-bye comments. You can customize text macros to say things and enter any number of variables into the sentences (target name, your name, pet's name, mob by type's name, etc.), which saves tons of time when you have to say hello to hundreds of people every shift. <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":)" title="Smile    :)"  data-smilie="1"data-shortname=":)" />You see chat macros much more in the RP servers from players, as people get tired of typing the same greetings or catch phrases all the times. One click and a whole paragraph can show up in the chat window! In PvP and regular servers, most don't care to talk in character, so it's not used much. I see it mostly with casters who announce what is sheeped or that they are healing whoever in those instances.Your problem was not something that needed interaction, so the macros cover most of the work. I've had GMs help me with a messed up quest that started the same way (with the greeting and how can I help you macros) and he waited / worked with me for almost fifteen minutes while I ran back and forth to reset the quest and grab the next mark to get it moving.</blockquote>