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Message: <blockquote data-quote="Princesskeyblade" data-source="post: 5137176" data-attributes="member: 45241">If I were CEO of Paizo... I would keep doing what they are doing.Also I would give the employees vacations somewhere tropical once a year as a nice bonus. On Customer Service:We have had nothing but great customer service. When we picked up the Beta rules at GenCon, we opened the book to find a huge chunk taken out of a page. I went back and brought the book back with me, and explained what we had found. Not only did they let me keep the damaged one, they mailed another one out to our house (Because they were sold out) and we got it really fast. Recently, my husband's order was tossed into a puddle in our driveway by our mailguy. (It was just a fill in, not our regular guy, who places it inside our door like it is an important package.)  It was just a cardboard envelope so everything got wet and one book got destroyed. He called the customer service, just to let them know that the post office was handling their packages this way and not expecting them to give him anything (it wasn't their fault that the package was ruined on arrival) but they still mailed him out a new copy.Their customer service is incredible. I love shoping with Paizo.</blockquote>