NOW LIVE! Today's the day you meet your new best friend. You don’t have to leave Wolfy behind... In 'Pets & Sidekicks' your companions level up with you!

Reply to thread

Message: <blockquote data-quote="physics_ninja" data-source="post: 5140530" data-attributes="member: 5570">If I were the CEO of Paizo I would do something about the continual ordering/shipment errors.Ever since Paizo took over Dragon and Dungeon magazines and every (and I do not exaggerate when I say every) time I have ordered something from them there has been an error of some sort.When it was decided to cancel Polyhedron, Paizo said everybody’s subscription would be extended – I got double issues instead.When I renewed my subscriptions to both magazines, instead of extending the subscriptions I got double issues.The next time I renewed I waited until the penultimate issue and then renewed – I ended up missing two (2!) issues. (I knew this was a possibility to miss 1, 2 issues?)So I ordered the missing issues from their store and a few other items and got incomplete order.  The invoice said the missing item was there, but it wasn’t.Now, everytime there has been an problem, customer care fixed the problem without fuss and quickly.So, trusting them I ordered from there store again because I wanted a nice hardcopy of the Savage Tide Player’s Guide and a few other things.  Once again my order was missing something – the very item I made the order for in the first place.  Again, fixed without a fuss but I should have got it all in the first place.By now I find myself wishing I could get just one order without a mistake.Then comes the end of the magazines and the start of the Rise of the Runelords.  I choose the option that extends the subscription because A) I still want a monthly “magazine” to read and B)It was a pretty good deal (one that Paizo didn’t have to make and despite all of the problems I have had, I still want to support them.)I even opt to continue the subscription after my “freebies” expire and become a charter subscriber. Then –can you guess?- I get double issues.  And double charges.  Since I wasn’t expecting that charge I foolishly bought lunch the previous day and was unable to cover the charges by less than a dollar.  Now I have $36 in overdraft fees.The charge happened on a Thursday and I find out on Friday morning.  I send an email on Friday.  I wait all weekend.  I wait most of Monday.  I send another email Monday Night and Wednesday Morning, and mid-afternoon on Thursday.  On Friday I plan to call directly but I FINALLY get a response to my emails.  They would be happy to reverse the charges AFTER I send back the extra copy.   So I send it back at my expense.  After another week or so the charges are reversed on my credit card.  I talk to them about the overdraft charges, but I get the impression they would really not deal with that.  Fortunately, my bank was understanding and reversed the charges.In the end, I get what I am supposed to (minus UPS charges) but it takes two weeks and a lot of frustration.Frustration that I remember every time I get the urge to order Zogonia because I get it anywhere else.  Frustration that I remember every   time I look at the really good fire sales for Green Ronin and Goodman Games. Frustration that I remember every time I see really cool game accessories like the flip mats.The sad fact is that A) even though I want to be a Paizo customer (I still maintain an account and download the playtest material), and B) I’m sure Paizo wants me to be a customer and C)they do have really good customer service, despite all of that, Paizo has lost me as a customer because their upfront service sucks.Sorry for the extended rant,  I should just let it go since its been like 2 years now but its been bugging me ever since the thread began.That’s what I would fix if I were CEO of Paizo.  Like everybody else, I eventually give the job back to Lisa because she otherwise does better than anyone else I know.</blockquote>

Verification