halfling rogue
Explorer
I think it is a bit rude to say that you don't like your Not-so-FLGS, but you're happy to use them to browse books that you then buy online. I'm not a small business owner, but I imagine that type of "customer" (well not really, since you're not buying anything) would frustrate me as they're just using me as a library.
I'm saying that's the type of customer I've become. This is the type of customer they've cornered me into being. The nature of their product (Games and Comics, etc) is what drives me to their store. There isn't anything else around that has the selection they do.The fact that I'm even going back speaks more for their product than their service (fo-dam-sure). And I've said that I have the desire to support them and I have and will likely do so in the future with minor purchases. So the way I see it, that they even have a "customer" like me, and benefit even from a smidgen of my wallet, is frankly a miracle. If I could find the same product at another location they'd never see me again. Any frustration they have with customers like myself does not derive from the customer but from the way they've run their business. If they are okay with treating me like a shmuck more than a customer, I'm okay with treating them like a library more than a FLGS.