diaglo said:i'd create some pregen rolls and have them set aside i'd offer him the rolls he got or to choose one of the pregens.
if he was still unhappy, i'd ask him what he expected from the game when he was told he would be rolling 3d6 in order.
Well, groups where I am (Cape Cod MA) are hard to find. He is getting together with some of his friends and his brother to play. When the meet to talk abiout the game to make characters, the guy that is the DM told them how he wanted to make the characters.