Charberus said:I can understand why you would be mad about not getting cash from the company (because you were expecting it), but I do agree with Teneb that you are overblowing the situtation abit. Besides, I have found that some places give out more store credit then cash on returns.
If you have purchased a product from a retailer in Minnesota, the law requires the store to accept its return, with proof of purchase, within a reasonable time after purchase. The store must give a cash or credit card refund to the purchaser upon request, or shortly thereafter issue a check to the purchaser for the purchase price. A retailer can be excused from this mandatory return requirement only if the retailer has posted a conspicuous written notice detailing a different return policy.
sjmiller said:Heck, even Target has a pretty strict return policy these days. Without a receipt, or after a certain time period, returns are not possible. Even within the time period (at least the last time I had to return something) I was offered Target credit as opposed to cash.
Target.com said:Target Stores Return Policy
We will issue a full refund for most items returned within 90 days in new condition, with the original receipt or packing slip, packaging and accessories.
Also, please note:
* Music, movies, video games, software and collectibles must be returned unopened.
* Camcorders, digital cameras, portable DVD players and portable electronics are subject to a 15% restocking fee.
* Holiday and Seasonal merchandise on clearance at the time of the return will be refunded at the current clearance price.
* Any purchase made by check may be refunded as a merchandise voucher.
* Refund value for each item returned will be reduced to reflect value of free gift or discount.
* Other restrictions may apply.
All other returns or exchanges - including those without a receipt - will be offered manufacturers' warranty and repair assistance at 1-800-303-0308.
Don't have your receipt?
In most instances, Target stores can verify purchases made within the last 90 days on a store account, third-party charge account, check or GiftCard using our unique Receipt Look-up system.
sjmiller said:I originally wasn't going to say anything, but I have to at least say this. I have worked in many retail jobs in the past, and dealt with book and game returns in one of them. Returned items purchased by credit card are never given a cash refund. If the item was purchased with cash (and sometimes with check) then it is more likely that a cash refund is possible, but not assured. Credit purchase/cash refund scams were going on back in the 90s when I was working retail. You buy something with a stolen credit card and then you or someone else goes back and get cash for it. This problem cost a lot of businesses a great deal of money, so that form of return ended years ago in just about every business I deal with.
The return policy of The Source is perfectly reasonable, and well within Minnesota state law. When purchasing a gift it is always best to make sure you understand a stores return policy before making the purchase, especially if you are unsure if the gift is appropriate.
Heck, even Target has a pretty strict return policy these days. Without a receipt, or after a certain time period, returns are not possible. Even within the time period (at least the last time I had to return something) I was offered Target credit as opposed to cash.
The Source doesn't have a bad return policy. As a consumer you should be aware of any store policy before making a purchase. Failing to do so before a purchase is not the fault of the store.