Mark CMG said:
Sounds like you are out of options based on your acceptance of an outcome. You could still send them the link and see if they make the policy more openly known.
Technically, I might not be. I work in a law firm, so I could actually take this a lot farther, very easily.
That said, however, I'm not like that, much as some people think this thread suggests that I am. I'd rather eat the $60 than make a lawsuit out of it. I do, however, want people to know what happened.
The best situation for me is just to suck it up, which is what I'm going to do. But like I said, I won't be shopping there anymore, and I will definitely ask people not to buy gifts for me there. Anyone who wants to keep shopping there should definitely go for it... however, if customer service is one of the important reasons you shop at The Source, be advised that this is what their customer service is.
With that said, in the interest of my peace of mind, and my interest in getting some work done, I'm shifting back to lurking in other threads. No sense lingering on something that annoys me. Better to focus on reading fun stuff. Live and learn, I guess.