Double subscription charge?

[Sammael]

A few days ago, I received an e-mail teeling me that my ENW subsciption was about to expire. I thought this was a bit strange (since I thought it was on auto-renew), so I went to my control panel and re-subscribed. My card was immediately charged (I get SMS notifications for that particular card).

So, I was surprised to receive another SMS notification tonight, and the amount charged indicated ENW subscription again. Is there a glitch? I know it's not a lot of money, but I'd like to avoid a double charge every month, if possible.

 

[Morrus]

How bizarre. The admin panel says your current payment now lasts until 2 Feb 2010 (I would normally expect it to say 2 Jan 2010).

From what I can tell, you have the one subscription, but have somehow made two payments this month (by resubscribing when one was active), and so it's extended it by a month.

In theory, this means that you shouldn't get another charge until Feb 02.

What we can do is - manually send you back $3 and reset the expiry to Jan 02 and hope that fixes it.

Or leave it, hope nothing comes out on Jan 02 and that $3 does on Feb 02. If it takes something on Jan 02 I can always return it.

Up to you - which would you prefer?

 

[Sammael]

Let's wait until January and see what's going on.

 

[Sammael]

I just got charged $3. Hmmm... it's not even January yet.

 

[Sammael]

...and I got charged again today. Russ, please look into this.

 

[Morrus]

If you go into each item in PayPal, cancel each of them. It's obviously been screwed up somewhere.

If you could forward me the PayPal receipts for them, I'll refund the funds. That should settle the balance.

 

[Sammael]

Hi Russ, I could not figure out how to cancel the items in PayPal, but I forwarded the two receipts to your Hotmail address. Can you check if there are two active subscriptions for my account and cancel one of them (since I expect the same thing will happen on January 30th/February 2nd)?

 

[Morrus]

There aren't two active subscriptions. I'll cancel the one that's there, but I've no idea why PayPal is sending the funds twice.

The emails you forwarded to me from PayPal say:

-----------------------------------
Cancelling your subscription
-----------------------------------

You can cancel a subscription up to the day of the next scheduled payment.

If you want to cancel a subscription:
1. Log in to your PayPal account.
2. Click History at the top of the page.
3. Find the subscription in your History.
4. Click the Details link for the subscription.
5. Click the Cancel Subscription button.

Is that Cancel butotn not there on your PayPal account?

 

[Morrus]

I've cancelled it and refunded those last two payments (I notice one was in Euros and the other in dollards, strangely).

 

[Sammael]

It appears that I am no longer a community supporter... now, if I re-subscribe, will it automatically calculate the higher cost or not?