Double subscription charge?

[Morrus]

It appears that I am no longer a community supporter... now, if I re-subscribe, will it automatically calculate the higher cost or not?

I see no reason why it would - but then I saw no reason why it did what it did the first time, either! This whole situation perplexes me!

As far as I know, you're in the clear to resubscribe now. Certainly that's what all the info I have is telling me.

 

[Sammael]

I decided to wait and see what would happen, rather than re-subscribe.

Yesterday, I was automatically charged $3, just like previous month - and I'm a supporter once again. We'll see what happens on February 2nd (when the second charge usually happened).

 

[Sammael]

And, once again, another 2.50 EUR were charged. I finally managed to cancel this secondary subscription through PayPal, though.

 

[Morrus]

And, once again, another 2.50 EUR were charged. I finally managed to cancel this secondary subscription through PayPal, though.

So did a cancel option appear where there was none before?

It's really hard for me to work out what's going on because I can't see your PayPal account (which is a good thing!)

It seems - from what your saying - that nothing I do at this end affects subscriptions created via PayPal; so even if I cancel the subscription at this end, all that does is remove the EN World permissions; the actual payment needs to be cancelled at PayPal's end.

That's if I'm following this correctly. As far as I can tell, I have no abiity to stop PayPal making the payments - only the account holder has that power. But I do have the ability to cancel this end of the account, which is the permissions.

Does that fit in with your interpretation of how it's worked out? I need to fully establish this so I can put cautionary verbiage on the subscription page.

 

[Sammael]

You are correct in all your assumptions.

When I followed your instructions about canceling my subscription last time, I simply did not have the "Cancel Subscription" option. This time, the option did appear, and I was finally able to cancel.

And yes, your removal of my Community Supporter status apparently had no bearing on the PayPal subscription, and once the monthly subscription was charged, the status was reset automatically (with no action on your part).

Looking back at the whole thing, the real mystery is this: why did I receive an e-mail back in October/November telling me that my ENW subscription was about to expire and that I should re-subscribe? It was this e-mail that prompted me to re-subscribe (thinking that this was the normal procedure and that I'd have to re-subscribe every month), which caused the double subscription in the first place. You may want to look into the way automated e-mails are set up.