By that I mean, when I went through the CDs, I found things like Les Paul CDs right next to Green Day. The whole section was in disarray.
That has been the case at our local Border's for for a long time now, back to around 2007 at least.
Border's, it is sad to say, has been going downhill for years, since around 2000, right after the tech bubble burst.
They've been reducing shelf-space and inventory, replacing their plentiful comfortable seating for a handful of hardwood chairs, their CD sections have been such a jumble that I stopped looking in them many years ago. Their CD and DVD selections have been awful. They never have had a by-genre newly published shelf for quick identification of the latest material; made inexplicable by all the empty space made available by the removal of entire shelving units. They seemed to stop investing in the the upkeep of their stores and the quality and appearance has also been headed downhill.
They played in-store music to advertise their CDs. I have no objection to this. But their CD section played a separate selection of music. So if you were on the same floor as the CD section, you got to listen to two sets of music at once. This grated immensely on the nerves and tended to drive me out of the store ASAP.
They launched a reasonable customer frequent shopper program. I jumped on that and began spending like mad. Then they suddenly altered it to make it worthless and my spending with them went way down. For a year I stopped shopping with them at all and after that it was sporadic.
These things, spread out over a decade, have helped seal Border's fate far more, in my opinion, than its late entry into the current eBook market.
Mismanagement, and the issuance of terrible policies, at the highest level on a large scale over a long period can destroy any company.
