In most industries (like, say, software), customers rarely, if ever, get to talk directly to developers. Communication with the company is through customer representatives who get paid specifically for their ability to be diplomatic and control customer reactions.
Developers get paid to develop. If you want the information straight from developers, you are asking for removal of that layer of people who are skilled at being diplomatic.
You generally cannot have it both ways - either you get candid information from the developers directly, or you get diplomacy.
Be that as it may, there's a basic level of diplomacy that should be present if the developers are out talking up the new edition / game / system. If they're the ones that are taking information to the public, they're PR. They should at least have basic diplomatic ability.
You can be candid and diplomatic. You can say, "we didn't see much positive feedback about, say, the Plane of Vacuum, and so our plans for the future don't involve it." You don't have to say, "Of course, these planes don't hold a candle to 2E's hilarious Plane of Vacuum, which is truly the antithesis of fun."
For me, at least, there's a basic level I expect from those who are the voice of a company supporting a new product. The above statement, by Chris Perkins, falls far short of my expectation. Now, he seems like a nice guy, and he definitely cares about the game, and the customers. But that statement shouldn't be made, and it's really not hard to say, "based on feedback, we're going a different direction."
The other statements that were linked in this thread also fall well short of my expectations of basic diplomacy.
"Guardinals - Bullet in the Head." - Mike Mearls
"What's a guardinal???" - Dave Noonan
"They're outsiders from the plane of neutral good!" - James Wyatt
"There's a plane of neutral good? Which one was that again?" - Dave Noonan
"...Bytopia? Maybe?" - James Wyatt
"I'm probably going to offend a bunch of Planescape fans, but Bytopia sounds like a place where you'd go to buy a gimmicky hamburger..."
Bottom line, I can -and do- expect developers to have basic diplomacy, even when giving me their unfiltered opinion. Telling me that "player feedback indicated that a lot of people weren't having fun with, say, the Plane of Vacuum, as so we're going to be moving away from that type of play" is very much "candid information" put diplomatically. Again, you don't need to say, "Of course, these planes don't hold a candle to 2E's hilarious Plane of Vacuum, which is truly the antithesis of fun."
Just my thoughts, of course. I think our expectations might diverge on this issue. As always, play what you like
