People can be lazy.
However a lazy person cannot complain if their laziness creates something offensive or nonsensical.
That's the issue. D&D isn't full of lazy people who don't nitpick anymore.
Actually, we have no idea how many of the 10 million-plus player base of D&D dislikes clear good vs evil models of play. We don't know how many want more nuanced portrayals of monsters. We don't know how many find orcs and drow 'problematic'.
All that has changed is some recent uproars on social media. And we do know that the tiny fraction of RPG players* active on RPG social media are far from representative of the player-base. Companies should know better than to base design decisions on the hobby-horses of that small and unrepresentative sampling.
* This doesn't even get into the fact that many of those who spend a great deal of time talking about RPGs online aren't even active players, and can be more accurately characterized as pundits and social media enthusiasts.