It means walking them through the game, or one of its processes, step-by-step (with instruction, models, etc.). If I “hold your hand” when introducing you to something new, it’s an acknowledgment that you need extra help.
The announcement reads like someone on the actual D&D team (as opposed to the WotC/Hasbro “leadership”) finally prevailed in the argument about what “open” means, yanked the keyboard out of a corporate drone’s hands, and is trying to make things right. Curious to see if it’s too late (and what...