Sorry you got burned in the past. That shouldn't have happened. If you DM me with your Roll20 Account email, I'll look into making that right.
Steve Wieck
Roll20
(sorry, for posting here, I tried to DM this but the system blocked the DM as spam).
With respect to your tremendous store experience, I think both you and rknop have made some over-generalized statements. To say it's "ALWAYS" been that way or that it didn't happen before 4e vs Pathfinder are not really accurate statements.
I was CEO of White Wolf through most of the 1990's and...