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Hey guys. So it has been a while since I've posted here, but I'm sorry if people feel like ENworld is "not on the radar" here at Wizards. As people have mentioned, things have changed a bit around the office and I suppose there's some bits that haven't been described super well. Back in the...

Hey all. We'll be covering the basics of our 2010 releases at D&D Experience, so if you're going, you'll be there when the news hits. If you're not, keep your eyes peeled as I'm sure you'll start seeing the announcements roll in starting tomorrow. It should be a good chunk of information and...

Hey guys. These forums additions aren't quite as simple as just plugging in some content and flipping a switch. There are a lot of features being added and some other stuff going on behind the scenes. At this point I'm not really able to talk about it too much, but I hope you'll understand more...

We’re making a last-minute change to the editorial calendar for tomorrow. James Wyatt’s two articles, Dungeoncraft and Campaign Workshop: The Blasphemer, will be moving to next Monday. Strangely enough, James was at this thing called GenCon this last week and thought he'd have more time to...

This... ...and this. While 4E may be my current rpg favorite, I have a lot of love for many table top RPGs, and as Scott, Erik, and many of us on the sidelines here have said - sales/promotions like this are good for the industry and good for us. And I know most of us who run/play in games...

Digital River is the company that provides and runs the e-commerce (read store end) of the DDI experience. They handle all the billing type transactions and issues. Wizards CS can help with account issues not linked with billing. For example you have a subscription but you can't log in, or...

Hey Goonalan. Sorry you''ve bumped into this problem and are getting a weird run around trying to solve it. If you PM me with the email address you've used when trying to renew I'll touch base with the CS guys and try to find out what's been going on.

Hey Lord Xtheth, sorry to hear you're having problems getting in to your account. People have offered a lot of really good advice here, so before I throw anything else into the mix, could you PM me the email address you use for your DDI account? Once I have that, I can look you up in the system...

So there are a couple "easy" ways to do this. You can wait for your subscription to end, and then start a new subscription with PayPpal. The other way is that you can purchase a new subscription with PayPal, and then we'll automatically refund you for the unspent time you had on your other...

Well Klaus, I think you might have a couple different options to switch from credit card to PayPal. Let me do some leg work and poking and I'll get back to you with the options and the processes involved.

Oh sure, just rain on my parade :) Just kidding of course. At this point I don't have any news on traps/hazards or other updates to DDI tools and features. However, the issue of traps and hazards has been brought up with the Rouse and everyone else involved with DDI, and I know it's something...

Hey guys. We just posted this up on our site and I wated to make sure you had it here too. Here's the official message: Wizards of the Coast is pleased to announce that PayPal is now an accepted method of payment for D&D Insider subscriptions. We are especially pleased to have this option...

The title says it all, go have fun!

The bard hybrid class stuff is pretty neat, but unfortunately the hybrid bard won't be appearing in today's update. However, he will be in next month's update. Basically, all the Hybrid playtest information from Dragon 374 will be in today's update. This includes the first pass at hybrids for...

The hybrid playtest material which was released in Dragon 374 will be in this weeks update to Character Builder and Compendium. The updated hybrid playtest that was recently featured in Dragon 375 will not be in until next month's update. Hope that clears things up!

I'm pretty sure they will be, but we'll know more when Bill's next Ampersand article hits.

Not at this time. The system may allow you to extend for more than one subscription term, but this will be corrected on the back end and you will be refunded for any extensions beyond the first one.

Okay, now that I've addressed the direct questions I wanted to get in here and post a link to the thread I started on the Wizards forums earlier today. Here it is. Now I only linked my original post - the threads gotten pretty numerous and there's no reason you guys should have to jump in...

If you're following the process to extend your subscription and you get to the point where you're checking out, you'll see the cart message that Festivus pointed out. This message is in error and should be updated shortly. As long as you've followed the process to extend your subscription as it...

If you choose to use the extend subscription option, it will tack on the extra time to your current subscription. If you purchase a new subscription, which is a different option, it will overlap with your current subscription and you will be refunded money for the unused time of your previous...