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This has all gotten blow out of proportion I think... We will of course change the product description or remove the product. But we don't do that instantly, we wait a day or so for it to get resolved by the publisher. In a case where the publisher doesn't make good, we do issue refunds. Have...

This has all gotten blow out of proportion I think... We will of course change the product description or remove the product. But we don't do that instantly, we wait a day or so for it to get resolved by the publisher. In a case where the publisher doesn't make good, we do issue refunds. Have...

The selection isn't the best, but I do have mostly OLD issues, so maybe it'll work out the best for you :) James

Thanks. He did stop in. He said no one in town had it but us and was very happy to get it. James

Hey, thanks Mark. Great meeting you too! Just got back and had dinner and now to do the customer support email for a few more hours ... whoopie! Anyway, our opening day when much better then expected. More customers then we hoped for and not nearly as many "problems" as one might expect...

It was actually planed a month or two ago, but many weekends are taken up during the holidays so it's a tough call. Didn't know it landed on Chicago's Game day... sorry. Gary will be at the store from 1pm till 3pm if that's the main goal of coming. James http://www.Game-Universe.com RPGNow.com...

Just a quick update, I have managed to find a good use for the game-universe.com domain :) Got some pictures (in the gallery) of the brick and mortar store we have named Game Universe! http://www.game-universe.com This one really shows off what the store will look like when it's complete...

Didn't mean to sound upset or needing to be calmed down :) Must be the long hours. Sorry. I was simply stressing that this happens a lot. People come here to complain about problems that our support team can usually take care of if they just email us. This isn't the first time, by far. Even...

I am really busy with the new store, spending most of every day there. Probably will for the next week or so. Anwyay, I've tried this myself several times when it was reported, and again just now. Logged in, not logged in, having it auto-login, adding or removeing then adding, etc. The final...

Just cos someone bought it using the coupon does not imply they are new. Order sources and Customer sources are two different things. Also, we did our own advertising in Dungeon magazine in the past, so many of those customer sources will have been from that. What I counted was only NEW CUSTOMER...

My stats show about 23. But they are not 100% accurate as people have to type it in as the src field was not provided in the link that the article had. James

Even with these issues, I'm still going to leave a laminated copy next to the RPGNow laptop-burner in our new game store. We'll see if it attacts anyone off the street. James http://www.Game-Universe.com

Don't forget about our free archive sites as a good place to pass stuff around: http://www.RPGHoard.com http://www.RPGArchive.com http://www.RPGSheets.com That and RPGNow of course :) Enjoy James

Awe, shucks [kicks pebble on ground]... thanks guys. I appreciate the feedback and support. But the real issue here is wether the PDF industry is big enough and strong enough YET to support fragmenting the sales. If RPGNow is to get reduced sales and be undercut, it will have no choice but to...

Not exactly true. We won't link to your website if your website has links to any other stores or sells direct. You can sell wherever you like as long as your website we link to only points back to us. So in the case of EN Publishing, they still get links from us because all their links to buy...

I think this is the reason WOTC is right now (has been for 3 months) re-writing their TSR/ESD contract with SVGames to decrease their commission. At the very least its not a "nice" or good practice to do. It is insulting to say the least. Anyway, we'll gladly sell LA stuff on RPGNow.com (as we...

It's the large TSR product files that had the joins (some are 80mb) and worse the join program only worked with IBM PC's running Windows (not macs or linux)... They maybe using it less often these days or even now giving an option since RPGNow also has the TSR products and got a lot of sales...

Yes and no... It's about borderline... as we have live updated sales data, access to mailing lists, etc. Customers know how to contact you. You know how to contact customers. It would not be a simple matter for us to globally cheat anyone. I don't mean to bash SV Games, I'm sure they are a fine...

The problem with SVGames is that they think of PDF sales in the same terms they think of book sales. They treat them the same. They BUY the product from you at a discount and price it wherever they feel like it. Yet, they have no warehousing, no middlemen, no shipping costs, etc. I have spoken...

Here is exactly what the problem with doing that is. You give the product at a lower price to a competitor. Competitor thus has more room and in SV Game's case control over your pricing discounts. Your product is now cheaper for customers to buy at the store that gives you much less of a cut...