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Sure, that sounds nice and good but it has been 1 week since I emailed their customer service and still no cigar so as it pertains to me they have been very late in their reply. The fact that I had to come to an unrelated forum to complain to get answers shows that there is certainly some issues...

Makes sense, yeah I figured that may have been the issue cost-wise. I will be on the lookout for those extra free cards from stores for sure and will read this blog for further updates on that front. Also, thank you so much for the reply! I will see if I will be able to resist or not ;) (PS: I...

Hello! Its good to know that someone finally answered some of our questions, thank you so much for that! I have one more query for you; if you are adding the missing cards to all of the upcoming decks, wouldn't it be cheaper to set up a form where you provide proof of purchase of the...

I spoke with WotC about this and they told me to talk to GF9; I reached out to them and they ignored me for 1 week. Still, even if they had replied, they probably would have had me reach out to WotC as they did to the others @_@

I hope you are right! It happened to me too (well they just straight up didn't reply) so I am at least not buying anything from them ever again (unless I see evidence that their customer service is indeed good). I may be giving them an extra hard time but this was my first experience with them...

Good point about agreeing to the licence, but it still doesn't change the fact that issues like these hurt the D&D brand so WotC should try to prevent them from happening in the future. Also this is not an issue that affects "a customer", its them selling a faulty product and not owning up to...

Haha I did not mean fire the employees (I know that GF9 =/= EotC :), I meant more like... Revoke the DnD licence or at least make them own up to their mistakes with the threat of it. I also dont understand how WotC doesn't have a customer support clause in the licence or contract with GF9 or...

This is BS. I say WotC fire them for this issue. how expensive would it be for them to print out the missing cards and provide them to people? If that cost is too nigh for you then dont be in business. I was legit going to buy all if the sets but now im just going to make my own its not worth...