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http://www.gf9-dnd.com This weeks update just went live.

The error on our part was not knowing that one of our staff was copying and pasting the same response out to six people in total. That is how many people got the same message and they should all have had a retraction and apology from me for the confusion by now. This is a management issue as the...

I agree and we are looking for a US based person to absolutely fill this role as the number of brands we are juggling gets hard and although the BF warehouse teams can cope with a great deal of customer issues having a dedicated person for some of the major brands is now a must. With D&D and...

Although your idea was the first thing we analysed as the easy answer the resulting cost just proved prohibitive. To illustrate even if you assume the cost of the extra card is free the postage for an envelope in the US is 0.29c. With staff time for packing and labelling by tens of thousands of...

The card decks sold through very fast indeed and despite our best effort to get the updated sets done before the Chinese New Year holiday, which finished at the end of last week, they have not left the printer yet. The new core decks with the missing cards and concentration symbol added will be...

Let me first begin by apologising for this confusion. The comments from our customer service team are incorrect and despite initiative being used to try and give an answer, without management oversight this person has made this unclear when the goal is always to do the opposite. This is a GF9...