Ashamedly I must admit the lure of the online retailer is strong.
Problem is in Cape Town there are 2 LGSs. One generaly has stock, but is expensive (30% + over a reasonable retail price, that is with giving a generous allowance for exchange rate and shipping) and not very friendly. The other is friendly, but rarely has stock, is difficult to get to and is more of a comic/mtg shop than a gaming shop.
Compared with my other hobby, paintball, where the LGS is friendly, well stocked, the staff are well informed, active in the hobby and service orientated (they will even help with emergency marker maintanance, replacing o-rings etc, between games at no charge). I gladly pay the small premium over what I could pay over the internet.
All small hobby and craft stores need to understand that the market has chaged over the last 8 or so years and they need to adapt business models to keep up with the environment. If you can't compete on price, focus on service, clean the shop, improve the lighting, be a bit more choosy when it comes to hiring staff and train then in customer service, provide those extra services that online retailers can't.
Phaezen