DungeonmasterCal
First Post
Here is a copy of the letter I just posted to Paizo's messageboards. I know some of you who subsribe have had similar problems, but I think it's time we rise up and really start complaining. Maybe things will get fixed.
Erik, can you PLEASE address this problem? I recently changed my address from a PO box to my home address in hopes of getting my issues of Dragon magazine..not just on time, but getting them--period. I've corresponded with you and the customer service staff regularly about getting replacement issues that I should have received in my mailbox. This happens 4 to 6 times a year, and so far the customer service has always sent me a replacement.
Well, I received issue #333 at my home address (the first since changing the mailing address for my subscription) right on time, and I was pretty optimistic. Now July has come and gone, and #334 has not arrived. I wrote customer service, and they assured me a replacement is in the mail. However, I was also told that this is the last time they will do this. So, does this mean that even as a subscriber, I'm going to have to track down my magazines on bookshelves in a store that only sporadically carries them and pay full price just to get the magazine I subscribe to? And the next time someone in customer service says "It must be your post office that has the problem" I won't be held responsible for my actions. I get EVERY other publication I subscribe to, on time and without exception. It's not my fault or my post office's fault I'm not getting my magazine, but somewhere on the initiating end of things. I was told (by you, I think, but maybe CS) that the printing company you use might be the culprit. Well, give me their address so they can start reimbursing me for the issues they don't send me. I've had enough of this crap.
Sincerely,
a disgruntled subscriber.
Erik, can you PLEASE address this problem? I recently changed my address from a PO box to my home address in hopes of getting my issues of Dragon magazine..not just on time, but getting them--period. I've corresponded with you and the customer service staff regularly about getting replacement issues that I should have received in my mailbox. This happens 4 to 6 times a year, and so far the customer service has always sent me a replacement.
Well, I received issue #333 at my home address (the first since changing the mailing address for my subscription) right on time, and I was pretty optimistic. Now July has come and gone, and #334 has not arrived. I wrote customer service, and they assured me a replacement is in the mail. However, I was also told that this is the last time they will do this. So, does this mean that even as a subscriber, I'm going to have to track down my magazines on bookshelves in a store that only sporadically carries them and pay full price just to get the magazine I subscribe to? And the next time someone in customer service says "It must be your post office that has the problem" I won't be held responsible for my actions. I get EVERY other publication I subscribe to, on time and without exception. It's not my fault or my post office's fault I'm not getting my magazine, but somewhere on the initiating end of things. I was told (by you, I think, but maybe CS) that the printing company you use might be the culprit. Well, give me their address so they can start reimbursing me for the issues they don't send me. I've had enough of this crap.
Sincerely,
a disgruntled subscriber.
