Pathfinder 1E A gripey letter to Paizo

[AdmundfortGeographer]

Have you checked Paizo's website, and checked your account? When I moved to a new house I was having problems with one of my subscriptions, I forget which, Dungeon or Dragon, but not the other. I called them about the issue problem and got a replacement, but the very next issue the same problem happened.

I remembered that I could check their website and review the status of my subscription. Strangely, only one of my subscriptions had the correct new address, the one I was missing still had the old address. I got angry at the unknown reason that made this this way for a brief moment, but Paizo's account system allows you to change your shipping address right there on the website.

So I changed it right there on the website and every issue afterwards came correctly...

The only problems I had afterwards was getting all my issues of both magazines 2 weeks after they appeared in the stores... but then that was a problem that many many subscribers everywhere also had.

I suggest checking your subscriber account on Paizo's site to see if all the correct info is there.


Regards,
Eric Anondson

 

[Flexor the Mighty!]

Did Pazio just get into the magazine buisness with Dragon & Dungeon or do they do other stuff? Just wondering becuause it seems that every game site has threads on how much Pazio screws up on their subscriptions.

 

[The_Universe]

Did Pazio just get into the magazine buisness with Dragon & Dungeon or do they do other stuff? Just wondering becuause it seems that every game site has threads on how much Pazio screws up on their subscriptions.

They pretty much just publish Dungeon and Dragon - though they've recently started publishing their own books for the game, and manage a new online gaming store.

Amazing Stories was being published by them for a very brief time (too bad - I liked it) and Undefeated is theirs, as well.

 

[DungeonmasterCal]

Have you checked Paizo's website, and checked your account?

Yup! I have...repeatedly. I even changed my address to my home address using the site.

 

[Patman21967]

I agree that the problem does not sound like it is on Paizo's end, but being unfamiliar with your postal service, I can't really speculate. I would assume you have contacted the Postal Service, and perhaps spoken directly to your carrier who delivers to your home?

 

[Lonely Tylenol]

I have had similar problems with my subscription. If Scientific American can find its way to my mailbox every month, why can't Dragon? I wonder if Eric will offer any commentary regarding the sad state of the subscription service. I cancelled my subscription once because I got sick of not getting my issues. I decided to give them another shot recently, and my #333 hasn't shown up yet. If it's not there when I get back from vacation, I guess I'll have to get rude on the phone with the Paizo phone monkies until they remember that I've paid them to provide me with a magazine each month.

 

[Shadowdancer]

I've been subscribing to Dragon since the 1980s, and the only problem I've ever had -- other than the 6-9 months no one got any issues while TSR was broke -- was last month. Never got that issue. But I got this month's issue.

Unfortunately, I pretty much know what the problem was last month. For years we had great postal carriers. They hardly ever messed up deliveries. Every once and a while we would get mail for the house with the same address as ours, but one street over, but that was a rare and humorous occassion.

Then late last year we got a new carrier who is an idiot. We get other people's mail on a weekly, if not daily, basis. And our mail gets delivered to the wrong houses all the time. I've missed bill payments because I never received the bill, and those late fees they tack on ain't cheap. My wife and I try to make sure any wrong mail we receive gets to the intended recipeint; some of our neighbors do the same, but some just don't care. So I'm sure my Dragon last month got delivered to someone else, who probably just tossed it in the garbage.

We've contacted the post office several times, and each time we call and complain, it will get better for a while -- like about a week. Then it starts all over again.

 

[AdmundfortGeographer]

I wonder if Eric will offer any commentary regarding the sad state of the subscription service.

Nope, I have no more commentary to offer.

 

[eris404]

Eris, I guess I'll have to break down and do that. I subscribe to save money, and I really don't want to have to pay cover price AND shipping to receive something I could be getting at a discount. I personally know others who subscribe that this has happened to, I'm just the only one mad enough to yell about it.

I am sorry you are going through this at any rate. :\ One thing I will say, though, after reading through this thread - it wouldn't hurt to check with your post office still, especially if you had to register a change of address through the post office to receive your other mail. I know our local office goes through periods of chaos, during which I start receiving everyone's mail except my own. The post office may or may not be helpful, but it's still worth a shot.

 

[Arbiter of Wyrms]

I don't have problems with my postal service. When our long-time letter carrier, Harvey, died some years ago, the mail started coming between 1 and 4 p.m. instead of coming between 10:30 and 10:45 a.m., but otherwise, no complaints. We rarely (like once every ten years or more) get someone else's mail, and, to my knowldge, no one ever gets our mail. National Geographic comes on time every month, as do GameInformer, Rolling Stone, and Playboy. I've subscribed to a number of magazines over the years: Maxim, National Geographic, Reader's Digest, Popular Mechanics, and U.S. News and World Report all spring to mind. All of them made it to my mailbox on time.

I've never had a problem with delivery of anything that didn't originate with Paizo.

I usually get both Dragon and Dungeon on time, or at least before the month appropriate to the issue is over, but not always. I subscribe because I don't have time to track down issues in my FLGS, the money to buy them at cover price, or faith that I'll be able to find them and because I really like the direction Erik Mona has taken with both magazines. If I had the faith in the delivery that I have in the editing, I'd be thrilled. (Of course, then I'd have to start campaigning for 36 issues per year instead of just 12.)