Solonir is somewhat relieved at the sight of others, but can't really take is his eyes off the begging figure. By Keleos! A tortured soul in agony, a ghost of some kind...? A strong feeling of pity takes over the elf, his hand slowly slipping away from the sword handle.
"Yes, help you we will, that is why we are here," Solonir speaks in a soft voice. "Now, please, what is this gate you speak of? How can we help?" This might be pointless, but no reason not to try. Not sure if this - whatever it is - can properly communicate... Better listen carefully, it might speak more, offer more clues...