Reply to thread

Message

<blockquote data-quote="Waterbizkit" data-source="post: 7709940" data-attributes="member: 6802604">This is such a completely opposite view point from what I've experienced in the &quot;real world&quot; I almost feel like you're just pulling my leg. I know that's not the case, so I'm not criticizing your opinion, I just don't share it... not by a long shot.Anecdotal as it might be, in my line of work I've frequently had instances where my office staff are treated abysmally over the phone when fielding calls from our customers. Yelling, swearing, and just generally poor behavior is thrown their way. Yet, when I show up at the customers door? At worst I get to deal with people offering an even-keeled complaint... but more often than not it's all smiles and pleasantries because they don't have it in them to be that rude to someone's face. And that's just the barely passable &quot;anonymity&quot; of the telephone.If we jump here, to the great and powerful Internet, it becomes even easier to be a rude and inconsiderate piece of filth because the repercussions are so minimal as to be a joke. If I were to treat you like garbage here, what's the blowback? A warning? A ban? I'm just shaking in my boots! Just about every form of &quot;punishment&quot; that might be sent my way can be ignored or sidestepped with little effort. And unfortunately with no real way to punish poor behavior people will act out under the cover of anonymity... ... until we all wise-up and remember that the people we're dealing with online are just that: people .Don't get me wrong, I don't think it's something that'll ever happen, I'm not some wide-eyed optimist, but it still doesn't hurt to try.</blockquote>

[QUOTE="Waterbizkit, post: 7709940, member: 6802604"] This is such a completely opposite view point from what I've experienced in the "real world" I almost feel like you're just pulling my leg. I know that's not the case, so I'm not criticizing your opinion, I just don't share it... not by a long shot. Anecdotal as it might be, in my line of work I've frequently had instances where my office staff are treated abysmally over the phone when fielding calls from our customers. Yelling, swearing, and just generally poor behavior is thrown their way. Yet, when I show up at the customers door? At worst I get to deal with people offering an even-keeled complaint... but more often than not it's all smiles and pleasantries because they don't have it in them to be [i]that[/i] rude to someone's face. And that's just the barely passable "anonymity" of the telephone. If we jump here, to the great and powerful Internet, it becomes even easier to be a rude and inconsiderate piece of filth because the repercussions are so minimal as to be a joke. If I were to treat you like garbage here, what's the blowback? A warning? A ban? I'm just shaking in my boots! Just about every form of "punishment" that might be sent my way can be ignored or sidestepped with little effort. And unfortunately with no real way to punish poor behavior people will act out under the cover of anonymity... ... until we all wise-up and remember that the people we're dealing with online are just that: [b]people [/b]. Don't get me wrong, I don't think it's something that'll ever happen, I'm not some wide-eyed optimist, but it still doesn't hurt to try. [/QUOTE]

Verification