Does Caliban live?

[Caliban]

Yup, I sit at my desk with a headset and a computer and answer the phone while surfing the net all day.

That's why I'm usually available to anser questions. Until recently it hasn't been a very time intensive job, but Copymax has been rolling out new computers and upgrading software and e-mail service at the stores, so we have had a huge increase in call volume in the last few months.

(This is also why I tend to get really "snippity" sometimes. Dealing with computer illiterate customers and trying debate rules minutae at the same time doesn't alway mix well.)

 

[SpikeyFreak]

(This is also why I tend to get really "snippity" sometimes. Dealing with computer illiterate customers and trying debate rules minutae at the same time doesn't alway mix well.)

I totally understand now. Some end users make you want to kill the guy who invented computers, just so no one will have to explain to a moron the difference between CD-ROM media and drives.

Me: We need to reinstall your DVD software, do you have the CDs that came with your computer?

Woman: There is no CD on the screen.

Me: It won't be on the screen. Your computer came with a bunch of CDs. We need those to install the software.

Woman: It's in the computer.

Me: The DVD software is in the drive?

Woman: No, the CD is in the computer.

Me: Your computer should have come with several CDs.

Woman: No, ours only has one. It's in the computer. You want me to open it?

Me: No, that's the CD drive, we need the things you put in it.

Woman: Where are they?

In my head: Do I sound psychic or something?

Me: They came with your computer.

Woman: They aren't on the screen. What should I do, click Start?

Me: No, we need the physical CDs that came with your computer. The round disks that go in the CD drive.

Woman: No, we only have one.

Me: Maam, do you know the CDs that music comes on?

Woman: OF COURSE I KNOW WHAT A MUSIC CD IS!!!!!

I'm going to stop there. That is an actual conversation, and I started in the middle because the first part gives me nightmares.

--Horrific Spikey

 

[reapersaurus]

I'm soooo glad i teach networking professionals now, instead of applications classes.

This kind of discussion gives me flashbacks from having to get a student to click the "OK" button that's staring them in the face.

Caliban - can i make a request?
What's your take on the Ethereal Filcher's ability?
http://www.enworld.org/messageboards/showthread.php?s=&threadid=2113
thanks for any thoughts...

 

[Arabesu]

good for a lark

I'm fairly sure that AI programs don't spew Pepsi through their nose onto the keyboard when laughing. (Unless I'm living a Virtual Reality that realistically simulates working a tech support job and surfing the net at work.... Good lord, I'm in the Matrix.)

I'm glad your amused.

 

[phillipjp]

Some end users make you want to kill the guy who invented computers

Build an idiot-proof program, and the world will just build a bigger idiot.

 

[Henry]

Hey, Caliban (and anyone else listening in), have you ever seen the "Welcome to I.T." free booklet that CDW produces and send to the IT's of their Customers? It's a collection of "Dear Fred" stories. Fantastic stuff! It's a collection of true I.T. stories of users whose computer problems redefine the term, "New User."

If anyone wishes for a couple of excerpts, let me know in the General thread.