herald
First Post
Let me go on the record and say that the rumor about the falling out more than likely has some weight.
On Friday of last week I contacted WOTC customer support to find out about the patch. I explained that the flaw in the Monster generator program that omited moster descriptions prevented me from using the program how I wanted.
The Customer Service rep explained that he had no solid date on when the patch would be released, but heard something that would lead him to believe that it would be next week. He also added that the WOTC E-Tools board had information on the product as well as the boards over at Fluid.
I explained that Fluid's boards had been down for at least 3 weeks and that WOTC's boards had been filled with posts that stated that no one offically from WOTC ever reads those boards anymore. The rep than stated that he didn't know that was the case. he himself admited that no one from customer support ever really goes over to the boards to read messages as they are to busy reading emails and answering phones. His next suggestion was to call over to the technical support line and discus the patch with them.
So I bit the bullet for the long distance call and phoned them up. I explained by problem and they stated (very politely) in that they had no answer as to when the patch would be coming out.
I then explained that the technical support rep that customer service had statede that thier might be a patch out next week and asked if there was any truth to that.
He hesitated and said "yes and no". The then went on to say "Listen, I don't want to lose a good customer for Wizards of the Coast, but I'm just not able to give an answer to that at this time."
I'm paraphrasing here, but the jist of his conversation is just about right. My personal feelings about him were that he was trying to do as best as he could in a bad situation. He had some knowledge of what is going on, (how much? who knows), but is prevented from saying to much. He was aware of the limitations that people were having, and that the request for the patch was high.
But the thing that struck me was the sheer uncomforatableness that the rep was in. It seemed to me that there was something going on out of the public eye, so to speak, that was making WOTC employees uncomfortable and puting them in in this difficult situation that they were in now.
Now can you consider this evidence. Not really, at best it's a interpritation of the events I witnessed. My final thoughts are that the employees I spoke to were trying to be helpful, but only could do so much.
My persoanl take is that someone should try and ask Anthony V. what's going on and get hime to publicly comment on it.
On Friday of last week I contacted WOTC customer support to find out about the patch. I explained that the flaw in the Monster generator program that omited moster descriptions prevented me from using the program how I wanted.
The Customer Service rep explained that he had no solid date on when the patch would be released, but heard something that would lead him to believe that it would be next week. He also added that the WOTC E-Tools board had information on the product as well as the boards over at Fluid.
I explained that Fluid's boards had been down for at least 3 weeks and that WOTC's boards had been filled with posts that stated that no one offically from WOTC ever reads those boards anymore. The rep than stated that he didn't know that was the case. he himself admited that no one from customer support ever really goes over to the boards to read messages as they are to busy reading emails and answering phones. His next suggestion was to call over to the technical support line and discus the patch with them.
So I bit the bullet for the long distance call and phoned them up. I explained by problem and they stated (very politely) in that they had no answer as to when the patch would be coming out.
I then explained that the technical support rep that customer service had statede that thier might be a patch out next week and asked if there was any truth to that.
He hesitated and said "yes and no". The then went on to say "Listen, I don't want to lose a good customer for Wizards of the Coast, but I'm just not able to give an answer to that at this time."
I'm paraphrasing here, but the jist of his conversation is just about right. My personal feelings about him were that he was trying to do as best as he could in a bad situation. He had some knowledge of what is going on, (how much? who knows), but is prevented from saying to much. He was aware of the limitations that people were having, and that the request for the patch was high.
But the thing that struck me was the sheer uncomforatableness that the rep was in. It seemed to me that there was something going on out of the public eye, so to speak, that was making WOTC employees uncomfortable and puting them in in this difficult situation that they were in now.
Now can you consider this evidence. Not really, at best it's a interpritation of the events I witnessed. My final thoughts are that the employees I spoke to were trying to be helpful, but only could do so much.
My persoanl take is that someone should try and ask Anthony V. what's going on and get hime to publicly comment on it.
Don't they make toasters with 400 MHz processors nowadays?
