Double Subcription Charge, redux

[Ambrus]

I noticed last month that I'd likewise been double charged on my credit card during December for my ENworld subscription; specifically on December 9th and 10th. I figured it might be a one time glitch and so let it slide; it's not that big of an amount afterall.

I just received my January credit card statement and noticed that it had happened again; specifically on January 8th and 11th. I checked my older statements and everything seems fine for the preceding months, so this is a recent development. Could someone take a look at my account and iron out this glitch somehow so that it doesn't continue?

 

[Ambrus]

Bump?

 

[Mustrum_Ridcully]

Bump?

You might want to try sending Morrus an e-mail if the thread alone fails to get his attention.
For contact info: http://www.enworld.org/forum/meta/90386-how-contact-moderator.html

(And I think you'll also have contact info due to the paypal site.)

 

[Merkuri]

I seem to recall from the last thread on this that Morrus ended up not being able to do anything, and the solution was for the user (in this case, Ambrus) to delete one of the recurring payments from PayPal.

 

[Morrus]

It sounds like you got a couple of overlapping subscriptions somehow. If you check PayPal, it should show the two separate subscriptions; you should be able to simply cancel one. If you drop me an email with your PayPal address I can easily return the excess payments.