Fantasy Flight Games' On-line shop

[Greyskull]

I placed an international order 2 weeks ago in FFG's on-line shop. The shipping i decided upon was supposed to arrive within 4-10 days, but till now I have not yet recieved my order. An e-mail I sent to FFG's e-mail, as written in the on-line shop, but 24 hours later, and still no answer.

 

[Cergorach]

It's christmas, a lot of americans kind of celebrate that, so don't be suprised if shipping is a bit slower, especially international delivery. The same goes for not replying withing 24 hours, it's bloody christmas...

 

[Great Mastiff Games]

At a slow season, it takes 9 days for a letter to go from the U.S. to a destination in Russia, and about 13 days for a package. With Christmas .... I'd say another week would probably be appropriate. I'd imagine that it's about the same distance to an Israel destination.

As for the e-mail ... odds of a reply before the middle of next week are slight to nil.

 

[Darrin Drader]

My copies of the Monster's handbook and Darkness and Dread showed up today. I originally placed the order on 12/16. A six day turnaround on an order during this season is actually pretty speedy.

 

[Treebore]

I placed my order on the 15th and I still haven't gotten my 5 books. I'll have to e-mail them and ask for a tracking number so I can find out what happened to them, especially since the charge has been made to my bank account.

 

[NeghVar]

My order was placed on the 8th and my account charged on the 9th.

Still no sign of the fourteen books I purchased...?

One email already into them and still no response after 48 hours...?

Keeping my fingers crossed that it shows up in the next day or two...

Ciao!

 

[Greyskull]

Fantasy Flight Games' Order

Well, I got my order yesterday, but still no word from the company as a reply to my e-mail.
Also, I placed my order on the 9th, but according to the stamp on the package they only sent it out on the 14th!!!

I understand it is christmas, and with new-year's eve coming up this is a holiday season. But what the Hell?!

If you conduct a sale of your products and you want people to come back and buy again, be sure to give them a good service! And I do not consider this a good service.
I got he books, and yes, I enjoy them, but this does not eman that the attitude I see from the company is lousy, to say the least.
I will certainly stay clear off their store, and it have to be a pretty good book, with much relevance to my campaign for me to even consider their books again.

 

[Cergorach]

The 9th was a thursday, you could have ordered, after closing.
Friday or monday it gets processed, and packaged.
At the bank i work at we get postal pickup at around 17:00, and i know that it gets processed at night, so although you posted it on for example monday, it could get processed after 24:00 and as a result have a post date of tuesday the 14th.
Does the site say that it gets shipped within 24 hours?

Let's not forget that they are having a sale, your not the only one who wants their books cheap and RIGHT NOW! I imagine that they got a dreadful lot of orders in a very short period and they don't have the capacity of a store like amazon. I think that there's just one guy who packages and ships this stuff...

Stop bitching and continue reading... ;-)

 

[Darkness]

Hey, be nice. Waiting sucks.

 

[Treebore]

Just wanted to correct my previous post. The "problem" was not theirs, it was my UPS man iding my package since I wasn't home. My kids found it a couple hours after I e-mailed FFG, who responded less than 14 hours later.

So I have my books and they were delivered timely enough for me.