Steverooo said:Yep, that's about the best, most honest summation, right there. That's also the problem. ENWorld is basically a "free" service, provided by volunteers, and they're going to do what they feel like doing, and if someone else thinks it should be done differently, it really doesn't matter.
Not at all. We are not deaf, and we very much do care about the happiness of the folks on the site. It seems to me that each and every mod was chosen, in part, because they care about the place as a whole.
We listen to constructive criticism, we discuss such things, we try new methods and experiment and are generally trying to keep our level of service high. But do remember that the place has collected many man-years of operational experience. We'd be fools to toss that aside lightly.
You allude to people getting temp-bans for complaining - note that I say we listen to constructive criticism. The only time I think folks have gotten bans for complaint is when they did so in violation of the rules. Framed politely in the right time and place, and we're quite wiling to listen and discuss. This thread being an example.