When The Universe and I first moved to the area, we went to go check out the store... it was - in a word - disgusting.
As we walked in, it stunk of mildew and old food. A quick look around revealed HEAPS of garbage (pizza boxes, a milk container, soda cans, etc) behind the counter.
The shelves bent under the weight of the books - which, while I would at times consider it a good thing - it was not there. Many of the shelves were rotting slightly due to the moisture in the air.
The lone worker in the store was - quite possibly - the most vile man I've ever seen (and smelled) in real life. He had open, weird, pussy wounds on his arm and neck - he also appeared to have stopped showering several weeks ago (the smell confirmed this notion).
Now - despite how disgusting the store was - I thought maybe the service would be good. I couldn't be more wrong! We waited 45 minutes to check out while the gross man dug around in the garbage to find his credit card machine. By the time he found it - I thought I was going to vomit the smell had gotten so bad!
And then - when I thought things couldn't get any worse - a man walks in. He is looking for a game for his son who is about to turn 10. "What a great opportunity to make a sale!" I think to myself. Eyeing the shelves, I see many board games, chess sets, and minis games that I would gladly buy for any 10 year old.
The gross man's response is, "We don't have anything for that age group. You should go somewhere else."
Now - I can tolerate almost anything for good product. But I cannot tolerate disgusting smells, rotting shelves, or week old food in combination with service so horrible.
The store had a large selection of books, true. But I would never consider going there again.