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Message: <blockquote data-quote="Dausuul" data-source="post: 5250831" data-attributes="member: 58197">I second Hutchback's suggestion for renting minis. Given that the current edition of D&D is somewhat miniature-centric (you can play without, but it definitely cuts against the grain), you could draw in a lot of customers who don't want to spend beaucoup bucks building up their own collections but do want to represent a balor with a plastic balor instead of a beer bottle.It might even be worth letting people use 'em for free, just as a draw to get them in the door (then you can sell them pizza and gaming books). But it's probably better to start out renting them in case you find you need to change policy later; taking a thing that costs money and making it free is much better, customer relations-wise, than taking a thing that's free and making it cost money.Of course, you'd need a fairly strict system of checks to ensure that all of the minis get back to you instead of going home in somebody's pocketses.Also, while all of the advice about making sure the staff is responsive, courteous, clean, et cetera, is very good... don't forget that obnoxious customers can ruin the atmosphere just as quickly. Have a policy in place for dealing with them.</blockquote>