Giants of Legend: Good & Bad News

[Ogrork the Mighty]

First off, the good. I bought by very first GoL pack today, which was also my very first D&D minis pack! It was the last pack at the store and guess what? Can you say, GOLD DRAGON!!!! Yippee!!! I even got Lareth the Beautiful too!

Now the bad. The gold dragon is BROKEN!!! The head has a little tab that plugs into the body of the dragon, held together with some kind of glue. But whatever moron put it together didn't hold it long enough b/c the tab slipped out and dried in a position that has the head hanging down and to the left. I can probably cut the head off and reglue it back on, but I'm hesitant to in case I screw it up.

Has anyone else experienced this problem? Does WotC have a returns policy for broken product?

 

[Chaldfont]

Heck, I had a broken common orc and, after an email to customer service, they sent me a replacement.

With the dragon, they might make you send it in first, but I'd send 'em an email.

 

[Cthulhu's Librarian]

Email customer service, and they will take care of it for you. I had a Carrion Crawler who was missing his tentacles, and I emailed them. they had me send it to them, and they sent a replacement. Took about 2-3 weeks, but I got a new one.

 

[MrFilthyIke]

First off, the good. I bought by very first GoL pack today, which was also my very first D&D minis pack! It was the last pack at the store and guess what? Can you say, GOLD DRAGON!!!! Yippee!!! I even got Lareth the Beautiful too?

Can I say...you suck!

I've only bought 2 boxes, and TWO fiendish t-rexes later....*grumble*

 

[Ogrork the Mighty]

Thanks for the tips. I've sent WotC an email.

You know, I thought the T-rexs looked pretty crappy but then I saw one out of the box and it looks gorgeous. Too bad I have no use for a dinosaur. :\

I also saw the Behir and it looks dang cool (and is really big!).

 

[Aristotle]

I had a couple of issues with minis a while back and someone gave me the email address to the guy who does customer service for the minis. I shipped some stuff off to WotC, and about a week later all of my issues were fixed.

I have to say that the customer service at WotC is *great*. They'll take care of your beautiful gold dragon for you (I got one coming in from a trade next week).

 

[MerricB]

I have two Behirs - they are really great.

Bad luck with your Dragon, but I'm pretty sure Wizards will do something about it - they've very good with that side of customer service.

I just got my first Huge Red Dragon. Yay!!!

Cheers!

 

[Quickbeam]

As others have already noted, the customer service department at WotC is pretty reliable in matters such as these. It's unfortunate that your first box contained a damaged mini...but you aren't going to get much sympathy landing one of the premier figures right out of the gate .

FWIW, I'm THOROUGHLY impressed by how far the quality of these miniatures has come from the Harbinger series to the Aberrations. Keep 'em coming WotC!!

 

[MrFilthyIke]

Thanks for the tips. I've sent WotC an email.

You know, I thought the T-rexs looked pretty crappy but then I saw one out of the box and it looks gorgeous. Too bad I have no use for a dinosaur. :\

I also saw the Behir and it looks dang cool (and is really big!).

Oh, the TRexes LOOK great, but WTF is Dino doin' in my D&D box!

 

[MerricB]

Oh, the TRexes LOOK great, but WTF is Dino doin' in my D&D box!

Get out that old copy of Isle of Dread.

Actually, it's a Fiendish TRex, summonable by high-level wizards and clerics (Summon Monster VIII). Treat it as a type of demon - it fits that role quite well.

Cheers!