Gleemax Migration..WTF?

[satori01]

So I am trying to log on to D&D Insider which worked fine 2 weeks ago when I was last on.
Now it wants me to jump through some hoops with a migration page, and of course it is not accepting any of my passwords. Try to create a new account, and of course you cant, because my email is being used. Try to email customer service and beyond there being no direct link, YOU have to supply the email address to the person you want to reach.

I do not have hours of time to spend on this, between work, family, friends, playing 3.5, and the fact that SoCal is a little on fire at the moment, jumping thru pointless hoops is not high on my priority list. This of course means I am not going to be connected to the Hype machine, which is probably a good thing.

Memo to WOTC make it easy for people to sign on to your pay service, make it easy for someone to contact customer service! Like it or not your audience is graying, which means
that we might want to check something out in 10 minutes of time before say going to work

 

[Grymhammer]

I do not have hours of time to spend on this, between work, family, friends, playing 3.5, and the fact that SoCal is a little on fire at the moment, jumping thru pointless hoops is not high on my priority list. This of course means I am not going to be connected to the Hype machine, which is probably a good thing.

I thought it was a LOT on fire. My bad.

Migration was a pain in the ass for me too. Changed my user ID from Grymhammer to GrymHammer, how lame is that?

 

[wayne62682]

There should be an option to migrate your current account - it was very simple for me to do.

 

[Whizbang Dustyboots]

It's medium on fire.

If you're around San Diego, you probably are too busy to be online. If you're in the High Desert, you're probably on your computer because going outside in the smoke is a health hazard. If you're in LA, you're going about your normal routine, interrupted by family members across the country calling to see if Tarzana and San Diego are as close together as they look on the news (they're not).

 

[skinnydwarf]

Migration to Gleemax was a pain the the behind for me, as well. I logged into my Wizards community account ("Skinnydwarf") no problem a few weeks ago, but when I tried to login to Gleemax, it wanted me to "migrate" it over. No problem, I thought, I know my username and password.

But then it asked me for my email, and that's where the trouble began. All of the addresses I tried didn't work. For the life of me, I couldn't remember what email address I used to set up my Wizards account. I didn't want to make a new account, because I rather like my (all but unique) name. If I could have, I would have logged back in on the old Wizards boards to see what my email account was, but of course going there just forwarded me to Gleemax. At one point I made a new account, hoping to be able to look at my profile, but I had chosen to not have my email address publicly viewable, and I also set it so you could not send messages to myself.

Finally, I figured I must have used my old Rutgers email account to sign up to the Wizards community. But it took me awhile to remember what it was (I last used the address in 2004). Eventually I figured it out, and was able to migrate my account over.

I can understand the desire to make users migrate accounts over- it will cull unused accounts, and is probably good security wise, as well. But darn, it was very frustrating for me. If they had kept the old Wizards boards up for awhile, and warned people about the whole migration thing, things would have been easier- I could have logged into the old boards to see what email address was associated with my Wizards account. Maybe they did warn people, though, and I never got the email, because my Rutgers email address doesn't exist anymore.

Ah well, I eventually got it to work. We'll see whether it was worth it.

 

[Greg K]

It's medium on fire.

If you're around San Diego, you probably are too busy to be online. If you're in the High Desert, you're probably on your computer because going outside in the smoke is a health hazard. If you're in LA, you're going about your normal routine, interrupted by family members across the country calling to see if Tarzana and San Diego are as close together as they look on the news (they're not).

Well, there were the fires in Santa Clarita and Canyon Country which are not that far from the San Fernando Valley- only about 15-20 minutes by car from where I live and eight minutes or less from where I work (and the smoke from those fires was blown in by the winds making the air quality poor).

 

[Greg K]

I had problems accessing DND Insider after migrating my account. The problem was solved by deleting cookies and temporary internet files and then logging in again.

 

[Kesh]

There should be an option to migrate your current account - it was very simple for me to do.

This.