I think he's got the story and backstory more or less down... he decided to play a Bard. Which, at first, I was really worried about. "Ooh. The weakest class in the game. Well, people say." Then I realized that it might save him.
From what I've seen, a big problem with new players is that they want to talk to everything. "Ooh, an Illithid? I'll talk to it!" Bardic Knowledge is the ultimate evil creature detector, though. "Yeah, you've heard about these things... there was a brave knight, once, who fought three of these things in order to protect a town. They're often depicted as very very evil in stories..."
I can't believe I found a way for Bards to be useful.