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Message: <blockquote data-quote="WotC_Chuck" data-source="post: 4627601" data-attributes="member: 82078">Hey you guys, thanks for bringing this up. Bill Slavicsek just addressed this in his <a href="http://www.wizards.com/default.asp?x=dnd/4news/20090114" target="_blank">Digital Insider column</a>, and says. “We’re aware of the issues surrounding the management of your personal D&D Insider accounts, and we’re sorry about any inconveniences you may be experiencing. In our continued efforts to improve all aspects of D&D Insider, we are taking steps to make it easier for you to manage your D&DI account. This includes improving your ability to more effectively manage the auto-renew function. More detailed instructions will be available soon. These instructions will either appear in this column or as a news item as soon as they are available. Maybe both. And we’re continuing to work on making the user interface more friendly and easier to navigate. More on all of this shortly.”  If you are trying to stop your auto renewal please follow <a href="http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1435" target="_blank">this process</a> to insure that it is done correctly. If you have any trouble with this please do not hesitate to call customer service at 1-800-324-6496 Monday-Friday 9am-6pm PST / 12pm-9pm EST So please stay tuned for updates on how we’re improving your account management options. - Chuck</blockquote>