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<blockquote data-quote="Mirtek" data-source="post: 4352930" data-attributes="member: 40810">While I would agree with this if it were a new 4e problem the thing is that unfortunately it's not caused by the new 4e rules.Even after years of 3.5e you would still get inconsistent answers from CustServe and could get different answers just by repeating the very same question but each time get different CustServ persons to answer.So the key to &quot;win&quot; a rules dispute through CustServ was to simple repeat the question until you received the answer you wanted to hear (and then post this official answer and never mention the contradicting answers you received before)You mean instead of assuming that the people who are being paid to know this stuff are, well, knowing this stuff?It may be duplicitous, however it wouldn't work if these people would know their stuff.Am I being hard toward CustServ? Maybe, but these people do this for living and&nbsp; I expect them to know all the related stuff. If I go to my mechanic to ask him about the strange noise my engine makes I do not include a &quot;car engines repair manual&quot; but expect him to know the relevant stuff about motors to find the problem and fix it.Which doesn't excuse this fact. Like said first, I would be willing to excuse this for some time because of the new rules system -&gt; if it were a new problem (which it isn't)PS: At the very least they should start a database where they collect all their answers for their colleagues to look up. So that you would no longer get two different answers to the very same question because the first time it was Steve who answered and the second time it was Mary who answered.</blockquote>

[QUOTE="Mirtek, post: 4352930, member: 40810"] While I would agree with this if it were a new 4e problem the thing is that unfortunately it's not caused by the new 4e rules. Even after years of 3.5e you would still get inconsistent answers from CustServe and could get different answers just by repeating the very same question but each time get different CustServ persons to answer. So the key to "win" a rules dispute through CustServ was to simple repeat the question until you received the answer you wanted to hear (and then post this official answer and never mention the contradicting answers you received before) You mean instead of assuming that the people who are being paid to know this stuff are, well, knowing this stuff? It may be duplicitous, however it wouldn't work if these people would know their stuff. Am I being hard toward CustServ? Maybe, but these people do this for living and I expect them to know all the related stuff. If I go to my mechanic to ask him about the strange noise my engine makes I do not include a "car engines repair manual" but expect him to know the relevant stuff about motors to find the problem and fix it. Which doesn't excuse this fact. Like said first, I would be willing to excuse this for some time because of the new rules system -> if it were a new problem (which it isn't) PS: At the very least they should start a database where they collect all their answers for their colleagues to look up. So that you would no longer get two different answers to the very same question because the first time it was Steve who answered and the second time it was Mary who answered. [/QUOTE]

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