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How to get the most out of CustServe, or Give the poor guys a break.
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<blockquote data-quote="PrecociousApprentice" data-source="post: 4353164" data-attributes="member: 61449"><p>While I would agree that it would be nice if the CustServe guys were experts, and it would be nice if they would talk to each other and keep a database of answers, and it would be nice if it had been the case that this had been going on for more than the current edition, none of these things are true. </p><p></p><p>Since they are not, then the only practical way to deal with it is to acknowledge these facts, and undergo a change in how we interact with them with these facts in mind. The only way to make sure that they are aware of the rules that are confusing us is to present all the confusing facts. Otherwise they may assume that we are talking about something else, or even make a flat out mistake.</p><p></p><p>I understand that they are not perfect. They are not even as good as some of the people on these and other boards. But they are more official than almost everybody on these boards. So their <strong>informed</strong> opinion is valuable. An <strong>uninformed</strong> opinion from them is not valuable. I am just suggesting a way to increase the likelihood that their opinion is informed. And since they obviously don't keep a database of rulings, then we can take that role upon ourselves by adding any seemingly pertinent rulings from them in our query, in order to help keep their opinion informed. If we send them a series of rulings that are inconsistent, I am sure that the issue will be more likely to be sent to a developer to rule on. This will make it more likely that the confusion is cleared up in an errata.</p></blockquote><p></p>
[QUOTE="PrecociousApprentice, post: 4353164, member: 61449"] While I would agree that it would be nice if the CustServe guys were experts, and it would be nice if they would talk to each other and keep a database of answers, and it would be nice if it had been the case that this had been going on for more than the current edition, none of these things are true. Since they are not, then the only practical way to deal with it is to acknowledge these facts, and undergo a change in how we interact with them with these facts in mind. The only way to make sure that they are aware of the rules that are confusing us is to present all the confusing facts. Otherwise they may assume that we are talking about something else, or even make a flat out mistake. I understand that they are not perfect. They are not even as good as some of the people on these and other boards. But they are more official than almost everybody on these boards. So their [B]informed[/B] opinion is valuable. An [B]uninformed[/B] opinion from them is not valuable. I am just suggesting a way to increase the likelihood that their opinion is informed. And since they obviously don't keep a database of rulings, then we can take that role upon ourselves by adding any seemingly pertinent rulings from them in our query, in order to help keep their opinion informed. If we send them a series of rulings that are inconsistent, I am sure that the issue will be more likely to be sent to a developer to rule on. This will make it more likely that the confusion is cleared up in an errata. [/QUOTE]
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Community
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How to get the most out of CustServe, or Give the poor guys a break.
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