ThirdWizard
First Post
infax said:I'm impressed we are getting almost exclusively negative (apprehensive) DMs' and players' posts while, at the time I voted, the votes for "more like than dislike it" were clearly leading the poll both among mostly DMs and mostly players.
What are the stats? 95% of all comments companies receive about their service is negative. People who aren't happy complain and content people generally feel little need to comment. It's the reason you can't take customer feedback (and internet posts) too seriously with regard to total customer satisfaction. For that, you have to do independent, random, polling.
EDIT: I remember where I got the 95% number, there was a blog post somewhere from someone in the theater business recently that quoted it for that business. I can't seem to find it, though.
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