iserith
Magic Wordsmith
It feels like it would be a little too weirdly convenient to just happen to find something like that right when they need it. Wouldn't that seem metagamey in itself? They're currently in the Underdark, so I can't think of a good reason anything there would be helpful.
My problem is that her character's still alive, so she shouldn't be making a new character. I don't think it's unreasonable to only allow a player to have one character at a time. I mean, it kind of sucks for her, but that's the consequence of failing the saving throw. Letting her character die feels kind of the same as letting a character die because you rolled bad stats. It's not trusting the dice to make a good story.
Your player has a right to have fun. If playing a character that can do nothing except speak falteringly isn't fun for her, then it's time to either retire that character and bring in a new one or offer an opportunity for her and the rest of the party to fix the situation in which the character finds herself. In the Underdark, the players might come across a twilight grove of phosphorescent mushrooms tended by a myconid druid who has the means to help her if the party promises to rid it of a monster that plagues its guarded lands. Or you can modify this 3rd-level challenge I wrote and posted by making it a quest to obtain two gas spores which the myconid can use to restore the stunned PC.
I wouldn't worry about perceptions of "metagaming." However they've arrived at their proposed course of action, your players have valid concerns and their decisions to deal with it should be fairly considered.
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