I just wanted to publicly thank Joseph Browning at YourGamesNow.com for his amazingly quick response to a problem I had with a purchase at his co-op. I purchased Shadows of a Forsaken Past by Paradigm Concepts, but when I down loaded my purchase I instead recieved In the Shadow of the Devil, also by Paradigm Concepts.
I reported this to the site around 11 pm EST and within 30 minutes I received an email from Joseph Browning personally and the mismatched file had been corrected.
I am a firm believer in professionalism and customer service. Joseph has proven to me that his business model of a publsihers co-op is not only a great idea that I can firmly get behind, but also he has the ability give me the kind of service that I require to spend my hard earned dollars with his business. I highly recommend that if your favorite publisher is one of the members of Your Games Now co-op that you frequent that retailer from now on for all your .pdf business.
Respectfully,
Edward Kopp: Arcaniac at Large
I reported this to the site around 11 pm EST and within 30 minutes I received an email from Joseph Browning personally and the mismatched file had been corrected.
I am a firm believer in professionalism and customer service. Joseph has proven to me that his business model of a publsihers co-op is not only a great idea that I can firmly get behind, but also he has the ability give me the kind of service that I require to spend my hard earned dollars with his business. I highly recommend that if your favorite publisher is one of the members of Your Games Now co-op that you frequent that retailer from now on for all your .pdf business.
Respectfully,
Edward Kopp: Arcaniac at Large