My sub ran out, but I can still access D&D Insider...

[InspectorHound]

The thing to understand about how the systems work: you place the order with DR and their database controls when/if you get billed. But the WotC databases control your access to articles / CB updates. It's entirely possible that DR successfully cancelled your subscription but that a communication error happened when DR's system tried to tell WotC's database that your subscription is done.

The second thing thing to keep in mind is that there's Digital River customer service and there's WotC Customer Service. If you call in, select the proper #'s in the menu and end up talking to DR: they can only access their own systems that show whether or not you're active and going to be re-billed each month/quarter.

If you talk to WotC customer svc though, they can access the WotC database that determines whether you have access or not -- and they can also look in the DR system. So if the two systems don't match: then they can make them match.

So I would recommend: contact WotC customer service, like through the help system. (if you use the phone, you may end up talking to DR by mistake)

 

[tuxgeo]

The thing to understand about how the systems work: you place the order with DR and their database controls when/if you get billed. But the WotC databases control your access to articles / CB updates. It's entirely possible that DR successfully cancelled your subscription but that a communication error happened when DR's system tried to tell WotC's database that your subscription is done.

The second thing thing to keep in mind is that there's Digital River customer service and there's WotC Customer Service. If you call in, select the proper #'s in the menu and end up talking to DR: they can only access their own systems that show whether or not you're active and going to be re-billed each month/quarter.

If you talk to WotC customer svc though, they can access the WotC database that determines whether you have access or not -- and they can also look in the DR system. So if the two systems don't match: then they can make them match.

So I would recommend: contact WotC customer service, like through the help system. (if you use the phone, you may end up talking to DR by mistake)

Woogah! Woogah! Woogah!
This is information that we have not had before: WotC Customer Service can look in both databases, but DigitalRiver can only look in their own database.

Please -- keep the clarifying revelations coming!

Edit: removed third paragraph