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Message: <blockquote data-quote="Eddie_Hawkins" data-source="post: 2561056">Return policies.Okay, Mel, I have to ask.  Please forgive me for doing so and for expecting an answer.Is this true?  Because if it is, well, I'd have to believe that I'm not the only one who will lose a lot of respect and trust in Wizards for it.  I mean, what is the problem with returning a product that was misrepresented or that Wizards just isn't satisfied with?  If some ignorant, moron has no problem returning something that they paid next to nothing for, or a fraction of the suggested retail price for, to any store for a reason not allowed under the store's return policy, why is it that a successful business, that wants us to believe that they are more intelligent than said morons, has a hard time returning something that they have a legitimate reason to return, and that they paid a proverbial "arm and a leg" for?I apologize for sounding harsh, but I'm not being so.  I'm just stating a fact.  I have worked in the retail industry for my entire working life.  And I am well aware of the fact that most retail businesses would rather bow to the moron than create a scene, especially if they can give store credit instead of a full refund.  Thing is, Wizards has a legitimate complaint.  If Wizards is unsatisfied that the product doesn't meet the agreed upon specifications, the logical, intelligent thing to do, if I'm not mistaken, is to avail one's self of the return policy of the product's company.  Not to mention the legal and binding contract that both sides signed.I guess another concern, if this is indeed true, also falls into the "trust" issue.  If we can't trust Wizards to take care of themselves, how can we trust them to take care of us?  Using my extensive retail background, I know that such waste -- and paying for something you don't like, actually want, and/or need, without returning it is indeed waste -- has a way of increasing product costs.  That doesn't sound like taking care of us to me.Just my concerns.  And thank you in advance for answering me.  You're doing a great job addressing everyone's concerns.  Doing that is slowing the diminish in trust in Wizards.</blockquote>

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