Menu
News
All News
Dungeons & Dragons
Level Up: Advanced 5th Edition
Pathfinder
Starfinder
Warhammer
2d20 System
Year Zero Engine
Industry News
Reviews
Dragon Reflections
Columns
Weekly Digests
Weekly News Digest
Freebies, Sales & Bundles
RPG Print News
RPG Crowdfunding News
Game Content
ENterplanetary DimENsions
Mythological Figures
Opinion
Worlds of Design
Peregrine's Next
RPG Evolution
Other Columns
From the Freelancing Frontline
Monster ENcyclopedia
WotC/TSR Alumni Look Back
4 Hours w/RSD (Ryan Dancey)
The Road to 3E (Jonathan Tweet)
Greenwood's Realms (Ed Greenwood)
Drawmij's TSR (Jim Ward)
Community
Forums & Topics
Forum List
Latest Posts
Forum list
*Dungeons & Dragons
Level Up: Advanced 5th Edition
D&D Older Editions
*TTRPGs General
*Pathfinder & Starfinder
EN Publishing
*Geek Talk & Media
Search forums
Chat/Discord
Resources
Wiki
Pages
Latest activity
Media
New media
New comments
Search media
Downloads
Latest reviews
Search resources
EN Publishing
Store
EN5ider
Adventures in ZEITGEIST
Awfully Cheerful Engine
What's OLD is NEW
Judge Dredd & The Worlds Of 2000AD
War of the Burning Sky
Level Up: Advanced 5E
Events & Releases
Upcoming Events
Private Events
Featured Events
Socials!
Twitch
YouTube
Facebook (EN Publishing)
Facebook (EN World)
Twitter
Instagram
TikTok
Podcast
Features
Top 5 RPGs Compiled Charts 2004-Present
Adventure Game Industry Market Research Summary (RPGs) V1.0
Ryan Dancey: Acquiring TSR
Q&A With Gary Gygax
D&D Rules FAQs
TSR, WotC, & Paizo: A Comparative History
D&D Pronunciation Guide
Million Dollar TTRPG Kickstarters
Tabletop RPG Podcast Hall of Fame
Eric Noah's Unofficial D&D 3rd Edition News
D&D in the Mainstream
D&D & RPG History
About Morrus
Log in
Register
What's new
Search
Search
Search titles only
By:
Forums & Topics
Forum List
Latest Posts
Forum list
*Dungeons & Dragons
Level Up: Advanced 5th Edition
D&D Older Editions
*TTRPGs General
*Pathfinder & Starfinder
EN Publishing
*Geek Talk & Media
Search forums
Chat/Discord
Menu
Log in
Register
Install the app
Install
The
VOIDRUNNER'S CODEX
is coming! Explore new worlds, fight oppressive empires, fend off fearsome aliens, and wield deadly psionics with this comprehensive boxed set expansion for 5E and A5E!
Community
General Tabletop Discussion
*TTRPGs General
OK GenCOn ENWorlders, document your experiences here...
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Longshadow" data-source="post: 4430623" data-attributes="member: 19626"><p>I attended only the Saturday session this year. </p><p></p><p><strong>The Good:</strong></p><p>Introduced my kids to Gencon. They thoroughly enjoyed it and have already started saving their allowances for next year’s show, as they went through the money their parents gave them rather quickly. The look on their faces as they finally grasped the size of the Dealer’s Room was priceless. My son, a Star Wars fanatic, snagged pictures of himself with pretty much every even halfway decent costumed attendee sporting Star Wars paraphernalia (all of whom were very gracious).</p><p></p><p>Got to see people I liked and who I only get to see at Gencon. I actually remembered to bring the camera this year so I could get pictures of said people to throw on the computer when I returned home.</p><p></p><p>Got some desired swag, and hopefully arranged for some more writing work.</p><p></p><p>The temperature -- I actually walked the few blocks from where we parked and <em>wasn’t </em>drenched in sweat as I have been in previous years. It was actually a pleasant little stroll.</p><p></p><p></p><p><strong>The Bad:</strong></p><p>Crowds. My god was it crowded. This had to have been the most crowded I have ever seen a Gencon, and I have made it to every one this century. Sheesh. Hope people’s sales reflected it.</p><p></p><p></p><p><strong>The Ugly:</strong></p><p>I had the single worst customer service experience that I have ever had in all the years I’ve been attending cons. Wizards of the Coast booth. Early Saturday afternoon, about 2 PM-ish. I strolled up to the counter -></p><p></p><p>------</p><p></p><p>Me: “Excuse me…”</p><p></p><p>Booth Guy: <Looks through me, doesn’t respond></p><p></p><p>Me: “Sir?”</p><p></p><p>Booth Guy: “Sigh” (No, he literally sighed. Seriously) </p><p></p><p>Booth Guy: “Can I help you?” (spoken in a tone of voice more appropriate for saying “Bite me and die screaming, maggot fan boy.”)</p><p></p><p>Me: “Can I get a copy of the <strong>Forgotten Realms Campaign Guide </strong>and the DM’s Screen, please?” (trying to stay polite but inwardly taken aback)</p><p></p><p>Booth Guy: “Read my lips – SOLD. OUT. FOR. THE. CON. Got it? Next.” (spoken in loud and clipped tones, and if anything, managing even more hostility than his prior sentence)</p><p></p><p>Me: “…” (a little stunned at the level of rudeness)</p><p></p><p>Booth Guy: (noticing I’m still there) “Was I unclear, sir?”</p><p></p><p>Me: “No. Not at all. Good day.” (cold, but still polite as I walk off)</p><p></p><p>--------</p><p></p><p>I try to be a polite person and teach my children to be the same. I have a very low tolerance for direct and intentional rudeness (I'll tend to overlook the obviously <em>unintentional </em>rudeness...we're talking gamers, after all) . Maybe I’m just a little old-fashioned, but this was an astonishing display as the face of a company interacting with the public, at least in my opinion. Okay, the booth staff may have caught some grief during the Con from various rude attendees (such as all those people wearing those incredibly tacky “4th Edition Killed Gary” T-Shirts), but still, on what level was this at all professional or even excusable? If I hadn’t been so angry at the time, I would have had the presence of mind to get the name of the jackass, but sadly I didn’t. I’ll sure as hell remember his face and voice, though. I’ll continue to support my local FLGS and buy WOTC products through them, but I will NOT be giving my money <em>directly </em>to WOTC again. Period. Oh, I was pissed.</p><p></p><p></p><p>Regardless, the good outweighed the bad enough that the ’08 Gencon gets a thumbs upfrom me. The looks on my children’s faces as they saw the life-sized remote controlled R2-D2 moving around in the hall was enough to push Mr. “Too Damn Cool To Be Working A Booth” down the tally sheet far enough for a positive outcome. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p></blockquote><p></p>
[QUOTE="Longshadow, post: 4430623, member: 19626"] I attended only the Saturday session this year. [B]The Good:[/B] Introduced my kids to Gencon. They thoroughly enjoyed it and have already started saving their allowances for next year’s show, as they went through the money their parents gave them rather quickly. The look on their faces as they finally grasped the size of the Dealer’s Room was priceless. My son, a Star Wars fanatic, snagged pictures of himself with pretty much every even halfway decent costumed attendee sporting Star Wars paraphernalia (all of whom were very gracious). Got to see people I liked and who I only get to see at Gencon. I actually remembered to bring the camera this year so I could get pictures of said people to throw on the computer when I returned home. Got some desired swag, and hopefully arranged for some more writing work. The temperature -- I actually walked the few blocks from where we parked and [I]wasn’t [/I]drenched in sweat as I have been in previous years. It was actually a pleasant little stroll. [B]The Bad:[/B] Crowds. My god was it crowded. This had to have been the most crowded I have ever seen a Gencon, and I have made it to every one this century. Sheesh. Hope people’s sales reflected it. [B]The Ugly:[/B] I had the single worst customer service experience that I have ever had in all the years I’ve been attending cons. Wizards of the Coast booth. Early Saturday afternoon, about 2 PM-ish. I strolled up to the counter -> ------ Me: “Excuse me…” Booth Guy: <Looks through me, doesn’t respond> Me: “Sir?” Booth Guy: “Sigh” (No, he literally sighed. Seriously) Booth Guy: “Can I help you?” (spoken in a tone of voice more appropriate for saying “Bite me and die screaming, maggot fan boy.”) Me: “Can I get a copy of the [B]Forgotten Realms Campaign Guide [/B]and the DM’s Screen, please?” (trying to stay polite but inwardly taken aback) Booth Guy: “Read my lips – SOLD. OUT. FOR. THE. CON. Got it? Next.” (spoken in loud and clipped tones, and if anything, managing even more hostility than his prior sentence) Me: “…” (a little stunned at the level of rudeness) Booth Guy: (noticing I’m still there) “Was I unclear, sir?” Me: “No. Not at all. Good day.” (cold, but still polite as I walk off) -------- I try to be a polite person and teach my children to be the same. I have a very low tolerance for direct and intentional rudeness (I'll tend to overlook the obviously [I]unintentional [/I]rudeness...we're talking gamers, after all) . Maybe I’m just a little old-fashioned, but this was an astonishing display as the face of a company interacting with the public, at least in my opinion. Okay, the booth staff may have caught some grief during the Con from various rude attendees (such as all those people wearing those incredibly tacky “4th Edition Killed Gary” T-Shirts), but still, on what level was this at all professional or even excusable? If I hadn’t been so angry at the time, I would have had the presence of mind to get the name of the jackass, but sadly I didn’t. I’ll sure as hell remember his face and voice, though. I’ll continue to support my local FLGS and buy WOTC products through them, but I will NOT be giving my money [I]directly [/I]to WOTC again. Period. Oh, I was pissed. Regardless, the good outweighed the bad enough that the ’08 Gencon gets a thumbs upfrom me. The looks on my children’s faces as they saw the life-sized remote controlled R2-D2 moving around in the hall was enough to push Mr. “Too Damn Cool To Be Working A Booth” down the tally sheet far enough for a positive outcome. :-) [/QUOTE]
Insert quotes…
Verification
Post reply
Community
General Tabletop Discussion
*TTRPGs General
OK GenCOn ENWorlders, document your experiences here...
Top