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<blockquote data-quote="Finkin Swiftfingers" data-source="post: 4431382" data-attributes="member: 730"><p><strong>WoTC Experience</strong></p><p></p><p>I hate to pile on but after this year's GenCon, my entire group swore off from ever buying directly from WoTC again. Three people (including myself) had negative experiences from the same person who was manning the counter. I stopped in each day to check to see if the FRCS was available. After being told it was sold out each day, I asked the guy manning the counter on Saturday if they would have any available on Sunday. The conversation went like this:</p><p></p><p>"Will you have any books to tomorrow?"</p><p></p><p>WoTC Rep: "We'll have about 30 books, it won't even be worth your time stopping down to try and get one" He then followed that up with "Actually it's probably less than that - I'll probably have 15-20 for sale"</p><p></p><p>I followed with, "Why not have more books available? It seems that they are selling out within an hour or two each day."</p><p></p><p>WoTC Rep: "Where would I put the books? I only have so much space for product. What would you have me do with the books I don't sell? Are you going to pay my shipping costs to send them back when the Con is over if they don't sell? I don't think so" </p><p></p><p>After this comment I just walked away. The guy talked to me like I was some idiot for asking about the book and asking if they would have any on Sunday. On Friday I waited a good 5 minutes while two members of WoTC continued a conversation with each other. When they finally greeted me it was with an annoyed "Yes?" statement. Every other company at GenCon is generally excited to help someone at their booth - but WoTC was cold and left me feeling like I was not a valued customer. This was my introduction to trying to prep for the first campaign setting that supports 4E? I've been a loyal FR player since the Grey Box - I'm not buying the book now.</p><p></p><p>Other experiences from my group were similiar in tone, though that was probably the worst overall. It is both sad and funny that when I went back to my room on Saturday to tell the group about my experience - someone else had a similiar story for me.</p></blockquote><p></p>
[QUOTE="Finkin Swiftfingers, post: 4431382, member: 730"] [b]WoTC Experience[/b] I hate to pile on but after this year's GenCon, my entire group swore off from ever buying directly from WoTC again. Three people (including myself) had negative experiences from the same person who was manning the counter. I stopped in each day to check to see if the FRCS was available. After being told it was sold out each day, I asked the guy manning the counter on Saturday if they would have any available on Sunday. The conversation went like this: "Will you have any books to tomorrow?" WoTC Rep: "We'll have about 30 books, it won't even be worth your time stopping down to try and get one" He then followed that up with "Actually it's probably less than that - I'll probably have 15-20 for sale" I followed with, "Why not have more books available? It seems that they are selling out within an hour or two each day." WoTC Rep: "Where would I put the books? I only have so much space for product. What would you have me do with the books I don't sell? Are you going to pay my shipping costs to send them back when the Con is over if they don't sell? I don't think so" After this comment I just walked away. The guy talked to me like I was some idiot for asking about the book and asking if they would have any on Sunday. On Friday I waited a good 5 minutes while two members of WoTC continued a conversation with each other. When they finally greeted me it was with an annoyed "Yes?" statement. Every other company at GenCon is generally excited to help someone at their booth - but WoTC was cold and left me feeling like I was not a valued customer. This was my introduction to trying to prep for the first campaign setting that supports 4E? I've been a loyal FR player since the Grey Box - I'm not buying the book now. Other experiences from my group were similiar in tone, though that was probably the worst overall. It is both sad and funny that when I went back to my room on Saturday to tell the group about my experience - someone else had a similiar story for me. [/QUOTE]
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